Strategic Engagement Manager

ABOUT PARLOA

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

ABOUT THE ROLE:

As Strategic Engagement Manager, you will own the success of Parloa’s most strategic enterprise customers, turning each client’s AI vision into measurable business outcomes and long-term partnerships. You will guide them from the first rollout through to enterprise-wide adoption, working with Product, Engineering, Deployment, Sales, and our partner ecosystem.

AREAS OF OWNERSHIP:

• Strategic Account Leadership: Own Parloa’s most important enterprise relationships from day one, including success plans, KPIs, and business outcomes. Turn executive-level AI and CX goals into impact across business units and regions.
• Implementation and Delivery Excellence: Coordinate timelines, dependencies, and cross-functional work across Product, Engineering, Deployment, and partners. Your goal is to deliver go-lives on time that make a clear difference for the customer.
• Executive Partnerships: Build deep, trust-based relationships with senior stakeholders so that Parloa grows from a solution provider into a long-term strategic partner.
• Value Realization: Measure and communicate impact through data-driven storytelling, executive business reviews, and success stories that are visible, credible, and repeatable.
• Customer Expansion: Use proven success to grow adoption across regions, functions, and use cases. Partner with Account Executives, Value Engineers, and Solution Engineers to turn results into multi-year growth.

WHO YOU ARE:

• 8+ years in enterprise software, consulting, or customer success, managing large strategic accounts and delivering measurable business outcomes.
• A proven track record of turning executive vision into commercial value and designing success strategies that scale across people, process, and technology.
• Board-level presence: you influence senior stakeholders, lead strategic discussions, and explain business impact through clear, data-backed narratives.
• A strong grasp of AI, automation, and enterprise integration, with the ability to turn technical possibilities into real customer value.
• An end-to-end ownership mindset: decisive under ambiguity, accountable for results, and skilled at aligning cross-functional teams around a shared goal.

OUR RECRUITING PROCESS:

Talent Acquisition → CEO Office → Hiring Manager → Technical Interview(s) → Bar Raiser

WHY PARLOA?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more https://www.e-verify.gov/about-e-verify/what-is-e-verify. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.