Join the success story of Europe´s largest DHL airline - European Air Transport Leipzig GmbH.
🌍✈ We connect people worldwide and live by strong values that make a difference. At EAT we combine flight operations and a maintenance organization under one roof, creating exciting opportunities for aviation professionals. Learn more and start your journey: http://www.fly.dhl.
YOUR TASKS:
The Flight Operations Control Senior Professional reports to the Manager FOC – Crew care & FOC Support and is first point of contact for all catering issues as well as for the administration of the crew sleeping facilities for own- and third-party flight crews. He/She supports the Flight Operations Control team on a 24/7 basis taking care of all delegated administration tasks.
Catering:
- Determine Catering entitlements with checking Flight Crew Rosters according to FDP in AIMS
- Decision making about size of catering according to rotations/stations and length of ground time
- Administration of and communication to all catering suppliers
- Daily Catering Orders for scheduled, Charter-Out flights & ad-hoc flights for EAT B757/A300 & A330 fleet as well as supporting DHK/DHA & ASL with ad hoc orders
- Consideration of special catering orders by pilots (allergy)
- Catering data Updates/generating Catering Overview/ uploading Catering Overview to Aviobook
- First point of contact for all catering issues
Crew Sleeping Facilities:
- Monitor crew entitlement/capacity of Crew Sleeping facilities
- Administration of all Check In and Outs via a room booking software
- Handing out Crew Sleeping badges, activate the access for dedicated single rooms/replacement orders in case they won’t be returned
- Coordinating cleaning of rooms/bunks after check out of crew members
- First point of contact for all Crew Sleeping facility issues regarding optimization/coordination & complaints or necessary room changes
Hotac:
- bookings in the European and Intercontinental DHL Network
- Forwarding of ad-hoc changes to the affected crews and to the Crew Scheduling department
- Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD/MOC) including generating new profiles in the Jumpseat tool
General Tasks:
- Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines
- Checking status if flight plans are submitted in Aviobook and if not, contacting crews
- Coordination of airside/landside transportation if required
- Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (I-Pads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc.)
- Manage Lost & Found for all fleets
- First point of contact for all issues belonging to FOC / distribute/forward information to all FOC members / pass through information for flight crews on counter
- Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC
YOUR PROFILE:
- Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other
- Several years of working experience (preferably in DHL aviation environment)
- Excellent in English and German skills (spoken/written)
- Experience of operating in a fast-paced environment
- Computer literate-proficient in the use of MS Office preferred
- AIMS/Netline Ops
- Strong interpersonal skills
- Ability to perform in a team
- Ability to communicate with people under stress
- Knowledge and understanding of airline operations and DHL transport business
- Excellent organizational skills and accurate working style
- Ability to work independently, well-structured, reliably and with dedication
- Willingness to work in shifts
- Flexibility to adjust to new situations
- High degree of service orientation
OUR OFFER:
- A workplace at a Great Place to Work for the world’s most awarded TOP Employer 2026
- An international work environment with colleagues directly at the airport
- Training opportunities tailored to your personal development
- Career advancement opportunities within the company
- Language courses suited to your personal level (German, English)
- Additional health insurance with a generous budget and various health offers
- Company-supported daycare places
- Employer-subsidized 24/7 staff cafeteria and free beverage offer
- Very affordable job tickets
- JobRad, also available as an e-bike
- Parking spaces and free e-charging stations
- Discounted flight tickets for private use
- Exciting team and company events
- Gym and sports activities on our LEJ Campus
- Pay according to collective agreement
- Option for additional time off
BECOME PART OF THE TEAM:
We look forward to receiving your application via our online system.
Your contact person is Nadine Dold. If you need any other information, please go in contact by calling +49 (0) 341 4499 1645.
CONNECT PEOPLE. IMPROVE LIVES.
#dhl #express #job #leipzig #aviation #hrbpfo #eatlej
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