Position
Retail Operations & Maintenance Manager (m/f/x) Düsseldorf in Full Time
Profile
Key Responsibilities
Project Delivery & Investment Management
- Manage Sephora DENS CAPEX projects, including new store openings, relocations, renovations and other brick-and-mortar initiatives.
- Support the evaluation and negotiation of potential store locations through detailed site assessments, reviewing technical feasibility and timelines with the Retail Director.
- Oversee the full project lifecycle, from design and construction to installation and final handover.
- Develop and manage detailed project plans, timelines and budgets; identify and mitigate risks to delivery, costs and resources.
- Conduct regular site visits to monitor project delivery, store operations and maintenance needs.
- Coordinate Offer, Supply Chain and Logistics teams to ensure products and supplies are available on time.
- Organize store implementation with Retail teams and HQ support, and contribute to other retail projects.
Store Operations, Maintenance & Supplier Management
- Manage Sephora DENS OPEX projects and other store expenses, maintaining high operational and maintenance standards.
- Lead tender processes for construction, maintenance, security and cleaning services.
- Define scopes of work, evaluate proposals and coordinate contracts with Procurement.
- Monitor supplier performance through KPIs, audits and regular reviews; identify cost efficiencies while maintaining quality and compliance.
Stakeholder Collaboration & Coordination
- Act as the key contact for projects, maintenance and retail operations within the DENS Retail Operations Team, reporting to the Retail Director.
- Coordinate communication with architects, general contractors, property owners, landlords, relevant authorities and internal stakeholders.
- Partner with Retail, Merchandising, IT, Security, Finance, Offer, Supply Chain and Trade teams to support effective project delivery and efficient store operations.
- Build strong working relationships with DENS CODIR and the Sephora Europe team in Paris.
Key Objectives
- Deliver new store openings, relocations, remodeling and refurbishment projects on time, within budget and to a high standard of execution.
- Create an excellent customer experience in stores and corners.
- Maintain effective budget control and resource allocation.
- Maintain high standards of store maintenance and operations in line with agreed KPIs.
Personal Skills & Competencies
- Strong prioritization, self-management and organizational skills.
- Attention to detail and the ability to oversee multiple projects simultaneously.
- Sound judgment in budget management and resource allocation.
- An analytical mindset and a practical, solutions-oriented approach to problem-solving.
- Excellent communication and relationship-building skills across departments and with external partners.
- Enthusiasm for beauty, retail and innovation.
- Strong leadership and cross-functional collaboration skills.
Experience & Technical Skills
- At least 3 years of experience in retail expansion, retail operations, real estate development, project management, architecture or an equivalent field.
- Demonstrated experience managing complex projects involving multiple stakeholders.
- Strong experience in budget planning, management and reporting.
- Ability to manage multiple projects across different countries.
- Ability to work independently and collaboratively as part of a team.
- Ability to coordinate diverse, cross-functional teams.
- Willingness to travel within the DENS hub.
- Proficiency in MS Office, particularly Excel.
- Fluency in English and German.
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