Technical Service Engineer – European Region (full-time, m/f/d)

Introduction

Absen Optoelectronic Co., Ltd., founded in 2001, is a global leader in LED display manufacturing, renowned for its innovation, reliability, and customer-centric approach. With over 3,000 employees worldwide, we provide cutting-edge LED display solutions across diverse industries.

Absen GmbH, founded in 2013, is the German subsidiary of the Absen Group, headquartered in Mörfelden-Walldorf near Frankfurt am Main. It directly manages the European market, coordinating all sales, service, and logistics activities across Europe, working closely with customers and partners, and ensuring that Absen’s high-quality standards are consistently met.

Your tasks

Role OverviewWe are looking for a Technical Service Engineer to join our local service team in Germany and work closely with the European service organization.

Reporting to the European Service Manager, you will receive comprehensive onboarding training and ongoing business guidance to help you quickly gain an understanding of our products, customer service processes, and internal systems, enabling you to successfully integrate into the team and take ownership of your responsibilities.Responsibilities- Provide technical consultation, troubleshooting and solution support to customers and partners via phone, email, instant messaging and remote diagnostic tools.

• Diagnose and resolve LED display hardware and software issues remotely and on-site. Prepare detailed fault analysis and service reports.
• Act as the technical point of contact for end customers, system integrators and channel partners across Europe, handling technical inquiries, service requests and escalations.
• Travel across Europe to customer sites as required to provide installation guidance, commissioning, maintenance and repair support, ensuring successful project acceptance and delivery.
• Provide technical training to customers and partners on product operation, routine maintenance, system commissioning, troubleshooting and LED module repair.
• Coordinate with internal teams to ensure timely resolution of customer issues and contribute to continuous improvements in service quality and customer satisfaction.

Qualification

• Technical education or vocational training in Electrical Engineering, Electronics, Telecommunications, or a related field; a bachelor’s degree or above is a plus.
• Relevant professional experience in technical service, field service, or a related technical role. Experience in the LED display or AV industry is a strong advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Fluent English required; German proficiency is a plus, with Chinese proficiency also considered an advantage.
• Strong customer-oriented mindset with excellent interpersonal and communication skills.
• Willingness to travel extensively across Europe, approximately 50%–70%, and ability to work independently on customer-facing on-site assignments.
• Detail-oriented, well-organized, and capable of working with a structured and systematic approach.

What We Offer

(full-time, m/f/d)

Location: Mörfelden-Walldorf, Germany (near Frankfurt am Main)

Reporting to: European Service Manager- A supportive, collaborative, and international working environment.

• A flat organizational structure with efficient and open communication.
• A competitive compensation package.
• Comprehensive onboarding and continuous professional development opportunities.
• 30 days of paid annual leave per year.
• Flexible working hours.
• Travel allowances and comprehensive support for business trips.
• Birthday and Christmas benefits.
• Free coffee and beverages in the office.
• Free parking.

Contact

Become part of the Absen family!

We look forward to welcoming you to the Absen family!

Please send your complete application to: ( " target="_blank" rel="nofollow">https://mailto: ) .