Policy Manager, Trust & Safety

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As a Policy Manager, you will be responsible for driving the creation and implementation of policies for all upcoming categories across our product organisation and supporting functions. You will collaborate with key stakeholders, including legal, Trust & Safety, and transactional product teams, to develop policies that balance business objectives, user experience, compliance, and operational feasibility.

In this role, you will work closely with product, customer support, operations, and moderation teams to ensure policies are designed, approved, and implemented effectively.

This role requires strong strategic thinking, stakeholder management, and problem-solving skills to establish processes that streamline collaboration and ensure policies are rolled out in a timely manner. You will play a key role in shaping the framework that enables Vinted’s expansion while maintaining a fair, safe, and seamless experience for our members.

In this position, you’ll

• Work closely with stakeholders to develop policies for new and existing categories, incorporating input from legal teams on compliance, Trust & Safety teams on online moderation, and transactional product teams on post-order policies.
• Balance key considerations such as business objectives, operational costs, user experience, and legal requirements to create fair and effective policies.
• Build and refine processes that enhance collaboration between product, customer support, operations, and moderation teams, ensuring policies are rolled out efficiently.
• Continuously improve policies based on real-world impact, member feedback, and evolving business needs.

About you

• Has experience as a Policy Manager in digital marketplaces, eCommerce platforms, or other fast-paced, consumer-facing environments.
• Thrives in dynamic, early-stage settings and isn’t afraid to dive into complex challenges to drive results.
• Has a demonstrated ability to think both strategically and tactically, with strong risk-based judgment in fast-changing environments.
• Excels at project and stakeholder management, bringing teams together to create and implement effective policies.
• Is autonomous and a proactive, practical learner who thrives with ambiguity and prioritises what matters most.
• Uses data and analytical skills to make informed, strategic decisions.
• Pays close attention to detail and communicates with clarity and precision.

Work perks

• The opportunity to benefit from our share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Lunch benefit per your workday
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• Access to a discounted gym membership plan
• Pension Plan with Vinted matching 150% of your chosen contribution
• Supplemental Private Health Insurance
• Life and Disability insurance
• A subsidised Deutschlandticket for your commute to the office by public transport
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary range for this position is:

€81.600 — €110.400 EUR