Customer Training Manager (m/w/d)

Give time back to those who care At voize, we believe every frontline worker should be free of admin work to focus on what really matters: people. That’s why we’re building the leading AI companion for nurses – technology that creates more time for care. Nurses are at the heart of healthcare,yet overwhelmed by manual tasks and complex systems that pull them away from patients.

At voize, we are starting here - tackling the most urgent challenges in frontline work.We build an AI companion for nurses that takes over administrative tasks, starting with documentation and expanding to all workflows. How we operate at voize Care, Always We care deeply about our users, teammates, and the work we do. We give context, think ahead, and make it easier for others to succeed.

This is how we treat each other. Put Users First We put our users at the center of everything. We anticipate their needs, show empathy, and design solutions that free their time for what truly matters.

This is how we serve. Turn Complexity into Clarity We make the complex simple — in our product, language, and processes. Simplicity helps others thrive.

This is how we create impact. Act with Urgency We act quickly on what truly matters. We experiment, iterate, and deliver results without compromising quality.

This is how we get things done. Aim for Epic We challenge the status quo, stay curious, and deliver solutions that matter. We aim higher, learn faster, and make an impact.

This is how we set the bar. Own the Outcome We take initiative and embrace responsibility for results. We make bold decisions, learn from failures, and come back stronger.

This is how we lead ourselves.🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.

Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact.

And now, we’re looking for you to join us on this mission! 💡 Your Mission: Drive product activation through transformative training As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow. 🚀 Your Daily Business – No two days are alike Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.

Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site. 🤝 Your Skillset – What you bring to the table Proven experience in Train the Trainer programs, particularly with large groups Strong communication and presentation skills, able to engage and motivate users Experience in training professionals, ideally in the healthcare or caregiving sector Passion for technology adoption and empowering others to embrace change Fluent in German (C2), with good knowledge of English Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel 🌱 Growing together – what you can expect at voize We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany Become a co-creator of our success with stock options Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!