Commercial Process Consultant

Key Responsibilities

We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions.

• Lead commercial process analysis and engage with global and local market stakeholders.
• Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions.
• Develop process maps, process narratives, business rules, requirements, and acceptance criteria.
• Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts.
• Review solution demonstrations and clarify requirements with project and platform teams.
• Maintain decisions, dependencies, exceptions, and requirements traceability.
• Support business testing and prepare relevant handover documentation.

Requirements

• 5+ years of experience in business analysis or process consulting.
• 3+ years of experience in pharmaceutical commercial operations or customer engagement.
• 2+ years of hands-on experience with Salesforce-based Veeva CRM processes.
• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project.
• Experience working across multiple markets and directly with field users and global process owners.
• Strong experience in process mapping, requirements management, and acceptance-criteria development.
• Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies.