Startup Job / Mitgründer / Praktika: Customer Operations Working Student / Intern

(m/w/d) -

Welcome to Kenjo

Hold on a moment, what does Kenjo stand for?

Kenjo is an innovative all-in-one HR software that makes the daily work lives of employees, teams, and HR departments better and simpler. With Kenjo, HR teams can successfully recruit candidates, manage employee documents, on/off-boarding, time off, as well as employee surveys and feedback. This frees up time for employees to focus on the most valuable asset of any company: the employees themselves.

• We want to improve collaboration between employees and employers.
• We want people to wake up in the morning and look forward to contributing to society.

How will you contribute to our mission?

You will be the eyes and ears of our customers and provide HR managers with advice and support in their mission to lead the HR department into the digital age. You are contributing to the success of our Support- and Account Management Team through project-based initiatives as well as operational tasks.

This position is based in our Berlin office, but can also be fulfilled remotely as needed.

Your Main Responsibilities Include:

• You represent our mission and vision to our customers and accompany them through resolving customer support cases in our ticket system
• You will be the first point of contact for our customers when it comes to technology, helping them get the most out of our software and its features
• You will listen carefully to our customers and use this knowledge to offer them the best solutions for an excellent customer experience tailored to their needs
• Support your teammates in projects focused on process improvements and the implementation of new tools and strategies

For this position, we are looking for the following:

• Fluent German and English skills (both written and spoken), ideally advanced or fluent in French as well.
• You are a registered student
• Ideally, you already had some touchpoints in customer-facing tasks
• You love a challenge and really get into your stride when things get busy during the implementation phase
• You are a talented communicator and know how to explain complex processes in a simple and concise manner
• You describe yourself as absolutely user- and customer-oriented and are only satisfied when they are too

(Almost) convinced?

Ok, that wasn't all. We offer:

• A fantastic co-working office in Berlin with a member-only gym and everything your heart desires.
• Hybrid working model (Berlin office / home office).
• A lot of personal responsibility and room to grow.
• Clear objectives and a culture of appreciative feedback.
• Mental Health Partnership with free 1:1 sessions for every employee

Our Guiding Principles:

• We honestly state who we are and convince our customers through our vision and our product.
• Our values are the standard by which we make daily decisions. Excellence over speed, authenticity over "fake it 'til you make it," foresight over stinginess.
• Results are important to us. They provide the necessary financial resources for our work. But we believe that the whole thing is worthless if we do not act positively and treat each other with dignity, love, and respect.
• We firmly believe in equal opportunities for all and that diversity is one of our team's greatest strengths.

P.S.: If our job advertisement sounds interesting to you, please just apply! Various studies have shown that, on average, more men apply for a job when they meet 60% of the expectations, whereas women/non-binary individuals only apply when they feel they meet a significantly higher percentage of the expectations. So, if you're not sure if you are the right person for the job, we explicitly encourage you to send us your application!

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