Client Advisor Düsseldorf

Position

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

This position is offered on a fixed-term contract. Subject to business needs and individual performance, the intention is to convert the role into a permanent position should a suitable opportunity arise.