We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always looking for talented people who would like to be part of our success story.
Tasks
- Act as the first point of contact for customers regarding delivery status, scheduling and logistics-related questions
- Coordinate with logistics partners and carriers to track shipments and resolve delivery issues
- Handle customer inquiries related to delays, delivery appointments and shipment updates
- Support the daily management of international deliveries across multiple markets
- Monitor delivery performance and identify recurring issues or improvement opportunities
- Work closely with customer care, sales, suppliers and logistics partners to ensure smooth delivery processes
- Support the improvement and documentation of logistics processes and workflows
- Handle logistics-related escalations and ensure timely solutions for customers and internal stakeholders
Requirements
- Initial professional experience in logistics, transportation, customer operations or a similar field
- Strong customer service mindset and excellent communication skills
- Experience working with logistics providers, carriers or delivery processes
- Ability to analyze problems, coordinate solutions and follow issues through to completion
- Organized and structured working style with attention to detail
- Interest in e-commerce logistics and international operations
- Fluency in English and German
Nice to have
- Experience in e-commerce
- Background in customer support, order management or delivery operations
- Familiarity with transportation or logistics systems
- Additional language skills such as French, Polish or German
- Experience handling international customers or logistics partners
Benefits
- Attractive salary above industry standards
- Flexible working hours for a healthy work-life balance
- A warm, collaborative work environment with an open company culture and regular team events
- Short decision-making processes and plenty of room to bring your own ideas to life
- Exciting responsibilities in an innovative and international work environment
- Clear career development opportunities and a wide range of professional development options
- Corporate Benefits with exclusive discounts from a wide range of well-known brands
- Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace
- Modern office in the heart of Stuttgart with excellent transport connections
- Support with finding accommodation when relocating to Stuttgart
Ready to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.
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