JOB: Contact Team Service Associate – IMAGO Berlin

Introduction

The Imago Contact team is the first & consistent line of service and communication with our clients, partners & content creators. It is crucial that our new Engagement Associate represents our cultures & values around client service.

Tasks

• Oversee the client & user contact journey from engagement through successful conclusion. Provide exemplary client service and “connect the dots” to the right teams and contacts.
• Closely track our contact “funnel” and ensure that all our engagement touchpoints have a professional voice & service level behind them.
• Participate in developing our communication & nurture strategy by activating new buyers through campaigns & social in DACH.
• Be the principal contact point for enquiries into our rapidly growing International group.
• Oversee the effective use of a new CRM system and ensuring every aspect of the client journey is tracked.
• Participate in pre & post sales client contact & being the face & voice of our commitment to building great relationships.
• Set a very high bar on service standards across the organization.

Requirements

The Right candidate..

• will view this role as a launching point for a really good career in creative licensing, account management & client engagement.
• is looking to build a career in a learning environment, not simply a job.
• understands the difference between “good enough” client service & world class client service.
• has experience in a customer or client service environment.
• familiar with CRM systems and comfortable across social media.
• has a passion or strong feel for the creative industries &/or modern media.