Product Manager - Enterprise (B2B)

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

The Enterprise team owns 1GLOBAL's products for businesses: global mobile connectivity for multinational enterprises, delivered through one platform, one contract and one invoice. Our customers manage their entire mobile estate in the Enterprise Portal, from subscriptions, usage and invoices to orders such as SIM swaps and suspensions, spend alerts, user roles and single sign-on.

We recently retired two legacy portals and moved every enterprise customer onto our new Enterprise Portal. That has created strong demand and a steady flow of requests from customers and internal teams, with a lot of exciting work ahead. We work closely with engineering, design, customer support, customer success, account management, operations and commercial teams.

We are looking for a Product Manager to shape the next chapter of the Enterprise Portal: what we show, how we show it, which reports and analytics we offer, and which actions customers can take themselves. This is a UI and UX-heavy role, where design judgement matters as much as sharp prioritisation.

About the Role

You will lead discovery and delivery for the Enterprise Portal, turning a high volume of customer and internal requests into a clear roadmap and a portal that enterprise customers enjoy using.

• Own the vision, roadmap and backlog for the Enterprise Portal, deciding which dashboards, reports, analytics and self-service capabilities come next.
• Run customer and UX research: talk to portal users directly and gather the voice of the customer from support, customer success, account management and operations.
• Work hands-on with design from first concept to final UI, shaping flows, wireframes and prototypes and holding a high bar for UX and UI quality.
• Shape the portal's integrations with mobile device management (MDM) platforms such as Jamf and Microsoft Intune, so enterprise IT teams can manage devices and connectivity together.
• Prioritise work of every size, from small fixes and quick improvements to large multi-quarter projects, and communicate decisions and trade-offs clearly to every stakeholder.
• Use analytics and data to understand how customers use the portal, spot friction and measure the impact of what we ship.
• Write clear requirements and acceptance criteria with engineering, understanding the APIs behind the portal well enough to shape what is feasible.

Requirements

About You

Must Have

• 4+ years in product management, including ownership of a B2B portal, dashboard or web application used by business customers.
• Hands-on experience with customer and UX research: interviews and turning feedback from many channels into clear problems worth solving.
• Experience with event-based product analytics such as Amplitude or similar products: defining events, building charts and funnels, and using the data to make decisions.
• Strong prioritisation across a constant flow of requests, with the judgement to say no and the ability to explain why.
• Proven collaboration across many departments, from engineering and design to customer success, account management, operations and sales, in fluent written and spoken English.
• A working understanding of APIs and how a portal reads and writes data through them. This is not a technical role, but API fluency will help you shape what is feasible with engineers.

Nice to Have

• Telecom experience, for example enterprise mobile services, MVNO platforms or eSIM.
• Hands-on Amplitude experience, including tracking plans, event taxonomy and dashboards.
• Experience with design systems, or with data visualisation for business users.

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Legal Notice

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