French-Speaking Gaming Customer Support Specialist | Player Support

Start: 28/9, 5/10, 19/10, 28/11

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

### Your Role

• Provide customer support via phone, email, and chat in French and English
• Assist players with account management, login, and payment-related inquiries
• Troubleshoot technical issues involving gaming consoles, software, and connected devices
• Guide customers through product setup, installation, synchronization, and troubleshooting
• Provide information and assistance before and after product purchases
• Accurately document customer interactions and follow internal support procedures
• Escalate complex cases when necessary while ensuring timely follow-up
• Deliver a professional, friendly, and customer-focused experience throughout every interaction

### Your Qualifications

• **Native-level fluency in French**
• Good command of English, both written and spoken