Engineering Operations Technician , DCEO, DCEO L3

Introduction

Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

The successful candidate will oversee the operation and maintenance of the electrical and mechanical infrastructure for Data Centers (DC) in Amazon Web Services (AWS) Cloud regions. Our technicians are operating and maintaining AWS DCs’ world-class mechanical and electrical infrastructure. In addition to technical operations and maintenance, the successful candidate will oversee facility operations and ensure the implementation of safety procedures.The successful candidate will be part of the Engineering and Facilities team and will be responsible for; maintaining availability for customers; ensuring maintenance and operation of technical infrastructure; and the upkeep and operation of the DC facility.• SAFETY

Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.

• ENGINEERING & FACILITY OPERATIONS AND MAINTENANC

Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.

o Troubleshoot events within internal Service Level Agreements (SLA’s) o Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) o Supervise contractor or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.

o Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.

o Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts.

Lead the root cause analysis for operational issues, and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.

• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
• Ability to work shifts (morning, late and night)
• On-call rotation reaction to off-duty emergency calls

Your profile

The role requires a motivated, self-managed person who demonstrates initiative and proactively seeks solutions to problems while striving for operational excellence. The work follows a process-oriented approach: the candidate needs a strong willingness to learn new processes and adapt to rapidly changing operational scenarios with conflicting priorities.About AWS

BASIC QUALIFICATIONS

• High school or equivalent diploma

PREFERRED QUALIFICATIONS

• Experience in data center engineering

We offer

A day in the lifeDiverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.