CLIENT ADVISOR HAMBURG (F/M/X)

CLIENT ADVISOR HAMBURG (F/M/X)

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Job responsibilities

SYMBOL OF ELEGANCE AND AUTHENTIC LUXURY WITH ITS SOPHISTICATED AND TIMELESS COLLECTIONS, CELINE IS A FRENCH LEATHER-GOODS AND COUTURE HOUSE, DRIVEN BY A STRONG ARTISTIC AND HOLISTIC VISION. CELINE’S AMBITION IS TO BE ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE. TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR AGILE, PASSIONATE AND AUTHENTIC PERSONALITIES WHO ARE EAGER TO EVOLVE IN A HIGHLY CREATIVE AND CHALLENGING ENVIRONMENT.

YOUR WORK ENVIRONMENT

AS CLIENT ADVISOR, YOU WELCOME ALL CLIENTS TO OUR STORE ENSURING THE CLIENT FEELS COMFORTABLE IN THE ENVIRONMENT

YOUR IMPACT

• CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES
• WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE
• BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS
• CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM
• BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER-SALES SERVICE, INVENTORY MANAGEMENT
• CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
• ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE

Profile

PROFILE & EXPERIENCE

• A MINIMUN OF 3 YEARS IN SALES AND IN FASHION OR LUXURY SECTOR OR EQUIVALENT

COMPETENCIES

• HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE
• ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE.
• TASTE FOR CHALLENGE AND A TEAM SPIRIT
• SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY

LANGUAGES : FLUENT IN GERMAN AND ENGLISH A THIRD LANGUAGE WOULD BE A PLUS

WORKPLACE: HAMBURG ALSTERHAUS

Additional information

As part of our #CELINE CARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.

We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary.

If you require specific assistance during the recruitment process, please do not hesitate to let us know.

At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.