Claims Agent Specialist (Bike & Sports Focus) m/w/d

buycycle & you

We are the leading marketplace for pre-owned bikes. We’re always on the lookout for passionate and talented individuals who share our mission and values. If you’re interested in joining buycycle but don't see an opportunity that you'd like to apply to, drop an application below.

Your tasks

About the role

As a Claims Agent Specialist , you play a key role in ensuring a fair, smooth, and customer-focused claims process on our platform. You support buyers and sellers in resolving issues related to products—primarily bicycles—by providing timely, empathetic, and solution-oriented assistance.

Your expertise in cycling and/or endurance sports helps you better understand customer concerns, assess situations accurately, and find balanced solutions for all parties involved. Working closely with the Claims and Customer support teams, you contribute to continuously improving our processes and delivering a seamless user experience.

Your responsibilities

• Handle and resolve customer claims related to products sold on our platform , primarily bicycles
• Assess situations carefully and find fair, practical solutions for buyers and sellers
• Communicate with customers in a professional, empathetic, and clear manner
• Use your product knowledge and sports expertise to better understand and evaluate claims
• Identify recurring issues and share insights to help improve claims processes and product features

About you

• Several years of professional experience in Customer Care, Customer Service, or Claims Handling
• Excellent verbal and written communication skills in English