Electronics Engineer, Customer Support (m/f/d)

About the role

We are seeking a driven Electronics Customer Support Engineer (m/f/d) with proven hands-on experience supporting both internal and external customers to solve technical problems, including problem analysis, troubleshooting, and issue tracking. In this role, you will support and maintain existing products to ensure they remain fully operational, and develop and implement new solutions for robust hardware.

Success in this role requires technical excellence, customer handling and the ability to adapt and make decisions under uncertainty.

Your Responsibilities

• Serve as primary technical contact for customer support, handling troubleshooting, issue tracking, and root cause analysis
• Maintain documentation, FAQs, and a database of reported issues
• Collaborate with cross-functional teams to ensure smooth system integration and support development/production
• Manage BOMs, SOPs, quality documentation, and resolve electronics-related issues
• Perform hands-on technical tasks and support procurement by sourcing components and suppliers
• Support robot testing, troubleshooting, and debugging activities across Agile offices and, where required, at international locations, including potential travel to the UK and USA

Essential Skills

• Minimum 3-5 years of proven work experience in related fields
• Experience in robotics, electronics, mechatronics, or automation industries
• Background in designing robust cabling solutions and cable harnesses
• Familiarity with electronics design and PCB production stages
• Knowledge of structural, thermal, and dynamic analysis to validate designs

Beneficial Skills

• Strong problem-solving and analytical thinking
• Empathy and excellent communication skills to enable great teamwork
• Self-motivated with a passion for cutting-edge robotics technology
• Detail-oriented with a focus on robust system design
• Adaptable to fast-paced development cycles

Your Profile

• Hands-on experience with troubleshooting, issue tracking, and root cause analysis of complex electronic products
• Soldering and Desoldering of SMD, BGA, through-hole components
• Proficiency in Altium or similar PCB design tools
• Proficiency is using electronic tools like a multimeter, a power supply, and an oscilloscope.
• Proficiency in English, Spoken and written
• Willingness to travel as required
• Strong knowledge of electronics design principles
• Knowledge of actuators and sensors using robotics, familiarity with sensor integration (force/torque sensors, encoders, IMUs)

What we offer

• A dynamic high-tech company, combined with financial soundness and world-class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities as we continue to grow.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
• Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment

About us

Agile Robots is a leading provider of AI-powered robotics solutions. By combining artificial intelligence and robotics, the company makes industries smarter, more flexible, and more efficient.

Founded in Munich in 2018 by renowned robotics researchers from the German Aerospace Center (DLR), Agile Robots has experienced rapid global growth. Today, more than 3,500 highly skilled robotics and AI enthusiasts are employed worldwide. The company has one of the largest research and development teams in the AI and robotics industry.

Agile Robots has built a unique portfolio, together with the subsidiaries BÄR Automation, Franka Robotics, idealworks, and Krause Automation, the company covers all areas of AI-driven robotics.

Find out more at: https://www.agile-robots.com/en/