Technical Delegate- Flying Doc (m/f/d)

Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.

Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.

Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.

Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.

Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.

Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.

Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.

Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.

Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.

Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.

Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

Qualifications

Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.

Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.

Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.

Prior exposure to technical documentation, case reporting, and technician coaching/training.

European field support experience and multi-brand familiarity are a plus.

Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).

Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).

Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.

Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).

Good command of written and spoken English; additional European languages are advantageous.

We offer

• Full-time
• Workplace Type: Customer Site

Job title: Technical Delegate - Flying Doc (m/f/d)

Location: Field/ Germany, (Bamberg, Kaiserslauten Regions)

Working hours: 40

What we offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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Publicada em 01 de nov. de 2026

Fonte: Statistisches Bundesamt (Destatis), tabela; dl-de/by-2-0; cálculo da StarIn