Client Solutions Manager, Commerce - Global Business Solutions - Hamburg - GBS

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

The Client Solutions team builds scalable, long-term partnerships through best-in-class campaign services for direct clients and agencies. In this role, you'll join the Commerce team with a focus on Commerce clients, helping top brands craft impactful narratives and drive measurable results.

We’re a team of ambitious, hands-on self-starters who thrive in a fast-paced, results-driven environment. You’ll need to be proactive, highly independent, and confident in client-facing settings—driving strategy, execution, and innovation to shape the future of digital advertising on our platform.

Responsibilities

• Act as a product expert, educating clients and agency partners (media, creative, marketing) on solutions, best practices, and new features to drive adoption and business growth.
• Analyze campaign performance data to provide actionable, data-driven insights that improve advertising outcomes, maximize client revenue, and increase ROI and efficiency.
• Manage and grow client relationships by delivering scaled solutions and supporting strategic product adoption.
• Conduct regular business reviews and adopt a consultative approach to strengthen long-term client partnerships, in close collaboration with Brand Partnership Managers.
• Lead campaign kickoffs and oversee all timelines, asset delivery and optimization opportunities using data-driven analysis.
• Develop compelling sales materials and presentations leveraging market trends, case studies, industry insights, and third-party data.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Liaise with international product and engineering teams to troubleshoot and resolve client issues throughout the campaign lifecycle.

Qualifications

Minimum Qualifications

• 5+ years of experience in client solutions, account management or digital marketing/advertising.
• 3+ years of experience in Commerce
• 3+ years of media planning expertise and advertising effectiveness/measurement
• Demonstrated hands-on experience with auction-based digital advertising platforms and ad-tech products, including campaign setup, delivery, optimisation and measurement.
• You are able to demonstrate Ad tech product knowledge and campaing management in the Commerce industry
• Experience managing performance-focused campaigns, including conversion and/or app objectives.
• Ability to independently advise clients and agencies on campaign strategy, execution and optimisation.
• Excellent verbal and written communication skills in German and English.

Preferred Qualifications

• Deep understanding of digital landscape and a passion for social media.
• Detail oriented, with exceptional organisational skills.
• Background/experiences in performance and branding campaigns.
• Proven success in a highly dynamic, rapidly changing environment.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. ​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​

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Diversity & Inclusion ​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​