Client Engagement & Support Model Solution Lead

Your tasks

The Role

Join Capco as Solution Lead for Client Engagement, working with internal client stakeholders and external counterparties (banks, brokers, asset managers and market infrastructure providers) on the way they engage, onboard, service and support their clients during a major migration phase. The role owns the answer itself: how clients are informed, documented, supported and measured through change, together with the economics that hold the model together and the evidence that it works at the volumes in scope.

Operating at senior Principal Consultant to Managing Principal level, you will act as design authority for the engagement and support model, assuring the solution from concept through to live running, holding the final call on design questions, and remaining the focal point when opportunities, threats and change arrive against the design. You will pair with an Execution Lead who owns plan, cadence, resourcing and budget, which keeps solution ownership and delivery ownership distinct and mutually reinforcing. This role suits people who combine deep corporate banking/capital markets expertise with strong consulting capability, who enjoy defending a design in front of senior client stakeholders, and who convert client work into propositions and reusable assets that serve the next engagement.

What You’ll Do

• Own the client engagement and support model end to end, covering the operating model, service tiering across L1, L2 and L3, the effort and capacity economics, the communications architecture and the client journey through each phase of change.
• Act as design authority for the workstream, giving the final call on solution questions, keeping methodologies, patterns and principles applied consistently across every delivery team, and publishing decisions so everyone works from one view.