IT Specialist (m/f/d) with a Focus on Support & Workplace

With 200 employees, the PWL Group is a leading service provider in the shipping and transportation sector. As part of the PWL Group, AIS provides IT and telecommunications services, financial accounting, management accounting, general administration—particularly insurance management—and human resources. To strengthen our team at our Hamburg location, we are looking for you to join us as soon as possible as IT Specialist (m/f/d) with a focus on Support & Workplace Your new challenges: You will be the first point of contact for our employees regarding IT questions and technical challenges.

You will analyze and resolve issues in first-level support—both remotely and on-site. You will manage and monitor our IT systems and ensure that daily operations run smoothly. You will administer users, permissions, and access rights.

You’ll actively participate in IT projects, taking on your own tasks and responsibilities. You’ll manage our workplace environment—from Microsoft 365 accounts to smartphones, telephony, and workplace hardware. Here’s what we have to offer: A flexible work schedule and the option to work remotely Flat hierarchies and quick decision-making processes A high degree of personal responsibility and the ability to work independently Workers’ compensation insurance with private coverage Regular company events An attractive salary and comprehensive benefits package Thorough, technical onboarding A varied and challenging role Our tech stack: Microsoft & Infrastructure: Windows

• Windows Server
• Microsoft 365
• Entra ID
• Active Directory
• Exchange
• Teams
• SharePoint
• Remote Desktop Services Databases: Oracle
• Microsoft SQL Server IT Service & Collaboration: Jira Service Management
• Confluence
• TeamViewer Workplace & Mobile: iOS
• Smartphones
• Cloud Telephony
• Client Hardware Here’s what will impress us: You have completed an IT-related apprenticeship, such as an IT specialist for system integration, or hold a comparable qualification.

Ideally, you’ve already gained some professional experience in IT support, service desk, or system administration. You have a good knowledge of Microsoft Windows, Microsoft 365, Active Directory, and ideally Entra ID as well. You enjoy analyzing technical problems, identifying root causes, and developing sustainable solutions.

You communicate confidently and effectively in German (at least C1 level) and have a good command of English. You work independently, in a structured manner, and with a focus on solutions. You stand out for your sense of responsibility, service orientation, and team spirit.

You are open to new technologies and are committed to continuous professional and personal development. Have we piqued your interest? Then we look forward to receiving your application via email, including your earliest possible start date and salary expectations, at: Contact: AIS Administration & IT Services GmbH & Co.

KG Am Sandtorkai 60, 20457 Hamburg Wiebke Reuter – Human Resources Phone: 49 4 You can find out more about us at www.pwl.de