Vagas

Technical Manager Equipment Service EMEA (f/m/d)

Publicada em 11 de out. de 2026

Analisar no Job Fit

XSYS Germany GmbH

Stuttgart

InglêsNão pede alemão

Ver no site original

Salvar cria o pacote de candidatura.

Salário no anúncio

€ 52.000 a € 87.000

Job Fit

Veja o quanto o seu perfil casa com esta vaga.

Sobre a vaga

XSYS is a global provider of integrated solutions for the flexographic, letterpress and pre-press printing markets, offering photopolymer plate processing systems, sleeves/adapters, and complementary workflow technologies. With a strong focus on customer success, we combine deep technical expertise with service and support to deliver consistent quality and productivity for printers, converters, and trade shops.

Your tasks

About the Role

The Technical Manager Equipment Service EMEA is responsible for strengthening customer satisfaction and service effectiveness across the EMEA Equipment Service organization. The role combines Equipment Complaint Management across EMEA, coordination of the Equipment Helpdesk, service planning and regional service leadership. Acting as a central interface between customers, Service, Sales/Commercial, Application, Product Management, R&D and Operations, you will establish professional and consistent communication, strong internal connectivity and clear ownership to ensure effective resolution of customer and equipment issues.

Your Responsibilities

Key responsibilities include:

Own and coordinate Equipment Complaint Management across EMEA, including escalations, prioritization, root-cause follow-up and corrective actions.
Coordinate the Equipment Helpdesk and ensure effective cooperation between the Belgium-based Helpdesk, EMEA first-line service teams and second-line technical support/R&D.
Ensure professional and consistent communication with customers and internal stakeholders throughout the service and complaint-resolution process.
Lead and coordinate the service organization, strengthening collaboration, communication and knowledge sharing across regions.

Plan and prioritize the activities across EMEA, ensuring effective allocation of service resources according to customer needs and regional priorities.

Establish and manage clear escalation paths, SLAs and related sign-off procedures.

Coordinate cross-functional task forces involving Service, Sales/Commercial, Application, Product Management, R&D and Operations.

Coordinate complex equipment installations across relevant disciplines, ensuring clear ownership from customer requirements through execution, handover and follow-up.

Monitor customer satisfaction, service performance and recurring technical issues and translate findings into improvement actions.

Drive standardization, digitalization, AI and continuous improvement of service, complaint and Helpdesk processes.

Provide structured customer and field-service feedback to Product Management, R&D and

Operations to improve equipment performance and service delivery.

Education & Experience

Bachelor's degree or equivalent in Electrical Engineering, Mechatronics, Mechanical Engineering or a related technical discipline.
Several years of experience in technical service, field service or customer support within an

industrial equipment environment.

Strong experience managing complex customer issues, technical escalations and complaint

resolution processes.

Experience coordinating multidisciplinary, international and geographically distributed teams and cross-functional projects.

Skills & Personal Attributes

Strong customer orientation with a structured and analytical approach.
Strong communication and stakeholder-management skills, with the ability to establish professional relationships with customers and internal stakeholders.
Ability to lead, coordinate and influence teams and stakeholders across functions, countries and regions.
Strong collaboration skills and ability to build effective internal networks in a distributed

Experience working with service KPIs and performance data.
Interest in digitalization, automation and AI.
Fluent in English; additional European languages are an advantage.
Willingness to travel across EMEA.

The opportunity to grow your career in an international and innovative environment.
Competitive compensation
30 days of annual leave.
Comprehensive employee benefits, including bicycle leasing, health and wellness programs, and other wellbeing initiatives.

Mostramos trecho e link por vaga, e o texto integral quando a fonte permite. Marcas e logotipos citados pertencem aos seus titulares.

Ficha da vaga

Empresa: XSYS Germany GmbH
Cargo: Technical Manager Equipment Service EMEA (f/m/d)
Cidade: Stuttgart
Modelo de trabalho: não informado
Idioma: Inglês
Nível: não informado
Publicada: 11 de out. de 2026
Fonte: StepStone

Nota da empresa

Glassdoor 3,9
5 avaliações
Ver no Glassdoor
Kununu 3,6
6 avaliações
Ver no Kununu

Vagas parecidas

Special Operations Human Performance Advisor (SOCEUR, Stuttgart, Germany)
TrinzicStuttgart
Inglês
Estimativa ampla: € 44.000–€ 58.000/ano
Analisar com o Job Fit Salvar no tracker
Retail Sales Associate Apprenticeship (m/w/d)
Pandora JewelryStuttgart
Glassdoor 3,5 (4,9 mil)Kununu 2,8 (327)
InglêsFormação técnica (Ausbildung)Ausbildung
Referência em tempo integral: cerca de € 65.000/ano
Govcio LLCStuttgartHíbrido
Glassdoor 3,7 (342)
InglêsLead
€ 95.000 a € 150.000/ano

Fonte: Statistisches Bundesamt (Destatis), tabela; dl-de/by-2-0; cálculo da StarIn

Technical Manager Equipment Service EMEA (f/m/d)

Job Fit

Sobre a vaga

Your tasks

About the Role

Key responsibilities include:

Your profile

What we offer

Ficha da vaga

Nota da empresa

Vagas parecidas

Special Operations Human Performance Advisor (SOCEUR, Stuttgart, Germany)

Retail Sales Associate Apprenticeship (m/w/d)