Your tasks
- Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
- Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
- Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
- Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
- Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
- Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
- Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
- Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
- Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
- Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
- Create positive buying experiences through personalised, service-oriented customer care.
- Support the management and development of employees, including daily coordination and delegation of tasks.
- Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
- Develop external partnerships and commercial opportunities that can generate new clients, visibility and sales for the store.
Your profile
- Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
- Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
- Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
- Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
- Independent, organised and hands-on, with strong planning and coordination skills.
- Strong communication, negotiation and relationship-building skills.
- Customer-focused, with a good understanding of service and quality.
- Confident, friendly and polished appearance.
- Flexibility, reliability and ability to work as part of a team.
- Enthusiasm and affinity for TASCHEN’s publishing programme.
- Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
- Very good knowledge of Spanish and English, both written and spoken.
- Confident working with MS Office and ideally CRM/customer management systems.
We offer
Permanent employee, Full-time · Store Madrid
- The opportunity to work with an exciting international product portfolio and diverse clientele
- A dynamic, international work environment with room for personal and professional growth
- A motivated, supportive team across cultures, generations, and departments
- An attractive bonus system directly linked to your sales performance.
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