Solution Engineer / Customer Success (m/f/d)

Solution Engineer / Customer Success (m/f/d)

Remote, München - HQ

About the Job

At Certivity , we are building the AI platform that engineering organizations use to manage regulatory compliance. Companies like Mercedes-Benz, BMW, Schaeffler, ZF, Aumovio and TÜV Rheinland use our software in their daily work. We started in automotive, and it is still our core. Now we are expanding into other highly regulated engineering sectors.

As a Solution Engineer, you will be the expert and a technical implementation partner for these customers as they make Certivity their central regulatory intelligence platform.

You will get to know workflows at each customer in depth and turn their requirements into scalable platform configurations. As the expert contact for accounts, you make sure they get measurable value from Certivity , and you actively grow each account by finding new use cases, teams, business units and product lines that the platform can serve.

What you will do

• Guide customers through a successful rollout of the Certivity platform, from first demo, then trial use to productive use.
• Lead implementation projects: Define milestones with the customer, make sure our Product and Engineering teams deliver, and translate customer needs into clear feature requests.
• Understand customers' regulatory, compliance and engineering processes and translate them into efficient platform configurations and workflows.
• Act as a trusted advisor for your accounts, from implementation through long-term adoption.
• Own the growth of your accounts: Identify expansion and upselling opportunities and drive them together with the sales team.
• Troubleshoot customer issues together with Product and Engineering.
• Bring customer feedback back into the company as clear , actionable input that shapes our AI and software roadmap.

Your profile

• You have a university degree in Engineering, Law or a related field.
• You have at least 2-5 years of experience at the interface of regulation and engineering , for example in product compliance, regulatory affairs, requirements engineering or technical consulting.
• You communicate confidently with engineers, compliance experts and management alike.
• You take a high level of ownership and like driving projects independently .
• You are motivated by customer success and see growing an account as part of delivering value, not as a sales task added on top.
• You are open to travel worldwide (20%) to meet customers on-site.
• You speak fluent German (C1) and English (C1). English is our company language

Why us?

• A vibrant in-office culture in a beautiful office in Munich with the option for up to 60 % work from home.
• Flexible working hours.
• 30 vacation days per year (including 4 "company rest days” over christmas).
• 30 daysof "workation" per year, within the EU and selected countries.
• High autonomy and flat hierarchies.
• EGYM Wellpass for unlimited access to fitness courses and gyms.
• Udemy access for educational videos .

Closing

Certivity is an equal opportunities employer. We are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

About us

Certivity is a Munich-based RegTech startup using AI to turn global regulatory complexity into clear, structured, and actionable compliance intelligence. Our SaaS platform automatically gathers and analyzes regulatory data worldwide, enabling engineering and compliance teams to work faster and more confidently.

Our international team of 100+ experts supports over 15,000 users in 10 countries. While we are strongly established in the automotive sector, we are now expanding into new industries with high regulatory demands.