Account Manager

Einleitung

Temu, the fastest-growing e-commerce platform in the world, is expanding strategically our local presence in Germany. We’re actively looking for our core Mandrin-Speaking Account Manager to drive local E-Commerce merchant management and contribute to the commercial ecosystem in Germany.

Ihre Aufgaben

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Ihr Profil

• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.