CRM Marketing Manager:in (m/w/d)

CRM Marketing Manager:in (m/w/d)

• Berlin
• Full-time
• Permanent
• hybrid

Amazing work happens when everyone enjoys the journey. This is why we at momox, Europe's leading online buying-and-selling service for books, CDs, movies, games, and fashion do everything to set you up for success. We know that your ideas grow best in a challenging environment where a team of passionate professionals from diverse backgrounds come together to think outside the box.

We are on a mission to save our planet - one second hand product at a time.

Als CRM Marketing Manager:in für momox fashion, unseren Online-Shop für Second Hand Fashion, steigerst du mit relevantem, personalisiertem CRM Umsatz, Conversion und Kundenbindung. Du verantwortest Kampagnen und automatisierte Kommunikation entlang des gesamten Customer Lifecycles – datenbasiert, kreativ und mit klarem kommerziellem Fokus.

Your mission

• Du planst, setzt um und optimierst CRM-Kampagnen über E-Mail, Mobile Push, In-App Messages und Content Cards
• Du steuerst Rabattaktionen end-to-end: von Forecast und Pricing-Abstimmung bis zur Umsetzung und Erfolgsmessung
• Du entwickelst und optimierst Lifecycle-Strecken für Aktivierung, Retention und langfristige Kundenbindung
• Du treibst Segmentierung und Personalisierung voran und entwickelst relevante Inhalte, Angebote und inspirierende Fashion-Newsletter
• Du analysierst CRM- und Business-KPIs wie Conversion, Umsatz, ROI, Retention und Customer Lifetime Value; A/B-Tests und Tracking gehören für dich dazu
• Du arbeitest eng mit Pricing, BI, Product, IT, Merchandise, Performance Marketing sowie Content und Design zusammen und entwickelst neue CRM-Use-Cases weiter
• Du nutzt Braze für Kampagnen und Canvases und arbeitest mit Looker oder vergleichbaren BI-Tools

Your profile

• Mehrjährige Erfahrung im CRM Marketing, idealerweise im E-Commerce, Fashion oder Recommerce
• Sehr gute Braze-Kenntnisse: Kampagnen, Canvases, Segmentierung, Liquid, Push, In-App Messages und Content Cards
• Erfahrung mit Lifecycle-Kommunikation, Rabattkampagnen, Forecasts sowie datenbasierter Optimierung
• Ein gutes Gespür für verkaufsstarke Texte und relevanten Fashion-Content
• Kommerzielles Denken, technisches Verständnis und Freude daran, kreative Ideen in messbare Ergebnisse zu übersetzen
• Ownership, Priorisierungsstärke und Sicherheit im Stakeholder-Management
• Du sprichst und schreibst fließend Deutsch und Englisch (mind. C1)
• Begeisterung für Second Hand Fashion, Trends und nachhaltigen Konsum

You can look forward to

Flexible working hours

We follow a hybrid work model with 20 in-office days per quarter to foster important personal interaction while enabling a modern, flexible way of working. The remaining days can be worked from home, and you also have the option to spend up to 6 weeks per year working from countries within EU. You’ll also benefit from flexible working hours to fit your individual needs.

Individual work environment

Design your ergonomic workspace just the way you like it – with height-adjustable desks and the laptop of your choice (MacBook or ThinkPad). If things get a bit noisy in the office, your Bose noise-cancelling headphones ensure uninterrupted focus. If needed, we can also provide you with an ergonomic chair or additional monitors for your home office.

Reduced ticket for the public transport

Save real money with the Germany or Job Ticket for the Berlin S-Bahn.

Training

momox is only as good as you. That's why you will find room and budget for your individual professional development with language classes, internal training, conferences, (online) courses and more.

Sport and fitness offers

During the week, you have the opportunity to take part in various sports activities. Whether it's online training, massages, or stretching at your desk – there's something for everyone. You can also get a discounted membership for Urban Sports Club or Wellhub.

Open work environment

We work together in a bright, open-plan office where even the few existing doors are always open. Our teams are motivated and open to new ideas. Bring your creativity to the table and make things happen! If you need a moment of peace, you can retreat to a cozy corner of the medimops library in the break room, or recharge with a game of foosball, table tennis, or PlayStation.

Daily fresh fruit and vegetables

We provide fresh fruit, coffee, and Mate at the office, and thrice a week, you can order lunch from an online canteen. At the end of each month, we get together for a themed breakfast in the morning.

1/2 day off on your birthday

Celebrate your birthday with half a day of vacation! Come in later, leave earlier, or simply take an additional half day off to have your entire birthday free – provided your birthday falls on a regular working day. Additionally, you get half a day off on December 24th and 31st.

Sustainability

We love second-hand and incorporate our sustainable business idea into the office routine with simple methods like using eco-friendly supplies, double-sided printing, energy-saving modes on devices, waste separation, etc. In doing so, we take responsibility and integrate sustainability into all our activities.

Company discounts

As a momoxian, you can look forward to a monthly voucher for our momox Fashion online shop, as well as medimops. Additionally, you benefit from numerous company discounts from our partners.

Apply now!

We value diverse teams for many reasons and are happy to welcome you, no matter your nationality, ethnicity, gender, religion, disability, age, or sexual orientation. What matters to us is that you are passionate, willing to learn, and want to grow with us.

We want the hiring process to be accessible to everyone. If there's anything we can do to support you along the way, just reach out to , and we'll find a solution together.

We know that self-doubt can sometimes get in the way. If you're unsure whether you're the right fit, we'd still love to hear from you.

Get to know us!