Customer Care Logistics Specialist France & Belgium (m/w/d)

We are Europe’s leading e-commerce company in the window and door industry, operating nine international online shops, including our two largest brands fensterversand and fenetre24. Behind our online shops stands Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. As a technology-driven company with a strong operational backbone, we are proud of our ambitious team and always looking for talented people who would like to be part of our success story.

Aufgaben

• Manage logistics-related customer inquiries for France and Belgium
• Coordinate with suppliers and external logistics partners regarding delivery dates, address changes, and delivery issues
• Follow up on delivery deviations, non-conformity cases, and complaints
• Review logistics invoices, storage costs, and possible discrepancies
• Work closely with internal teams to resolve operational logistics topics
• Keep documentation up to date and ensure proper follow-up on all ongoing cases
• Support the continuous improvement of logistics processes and workflows

Qualifikation

• Native-level French and very good English or German language skills (minimum B2 level)
• Initial experience in logistics, transportation, forwarding, customer service, back office, or operations
• A structured and percise way of working
• Strong communication skills and confidence in dealing with customers and external partners
• Ability to manage and track several cases in parallel
• Hands-on mentality and willingness to take ownership
• Experience in invoice checking, complaint handling, or delivery coordination is a plus

Benefits

• Attractive salary above industry standards
• Flexible working hours for a healthy work-life balance
• A warm, collaborative work environment with an open company culture and regular team events
• Short decision-making processes and plenty of room to bring your own ideas to life
• Exciting responsibilities in an innovative and international work environment
• Clear career development opportunities and a wide range of professional development options
• Corporate Benefits with exclusive discounts from a wide range of well-known brands
• Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace
• Modern office in the heart of Stuttgart with excellent transport connections
• Support with finding accommodation when relocating to Stuttgart

Ready to use your French language skills and logistics experience in an international environment and to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.