Customer Care Representative (m,f) German: Payment Services (remote after training period)

Position: Customer Care Consultant

Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

Start: 19.10.26

• *DUTIES AND RESPONSIBILITIES:**
• Handle inbound customer requests via phone and email
• Support clients with account-related enquiries, transactions, balances and service usage
• Investigate and resolve operational and customer-related issues
• Provide accurate information and appropriate solutions within agreed service standards
• Maintain accurate customer and case documentation in internal systems
• Work with multiple internal systems and tools to manage customer requests
• Collaborate with internal departments to support effective resolution of complex cases
• Ensure professional and customer-focused communication throughout each interaction
• Work in line with SLA, quality and operational requirements.
• *REQUIREMENTS:**
• German language proficiency at C1/C2 level + English C1 level
• Previous customer service experience is preferred
• Strong verbal and written communication skills
• Good problem-solving and analytical abilities