Product Manager – Atlassian Service Management

You want to give service teams tools that make their work easier and make commercial sense. At XALT, you develop our offering for organisations considering a move from ServiceNow to Atlassian. You investigate what clients actually need and which gaps we must close to support them.

What we are working towards

We want to help companies use AI to improve the work people rely on every day. We combine consulting, software development and our own products to make that happen. What excites us is seeing a technical idea become something people can count on.

What you will work on

• Analyse differences between ServiceNow and Atlassian service management and prioritise relevant feature gaps.
• Define Forge apps and work with engineering to develop them.
• Support Marketplace go-to-market work and co-selling with Atlassian.
• Help manage existing apps such as User2Assets and Visitation Calendar.
• Develop a clear migration approach from ServiceNow to Jira Service Management.

What you bring

• Experience in product management or developing service management offerings
• Understanding of client processes, integrations and commercial product decisions
• Interest in the Atlassian ecosystem and collaboration with engineering and sales
• An AI workflow or prototype of your own whose value you can demonstrate

What we offer

• Unlimited tokens for Claude, OpenAI and the latest, most advanced AI tools
• €70,000–95,000 gross per year
• Professional exchange within the team, across the Atlassian ecosystem as a Platinum Partner, and through the XALT AI Circle and IT Revolution

Your working arrangements

We value working together in the office: developing ideas, learning from one another and talking things through in person. Living in or around Munich or Leipzig is therefore a plus. Remote work is also possible. If you live further away, we would still love to hear from you. Together, we will discuss an arrangement that works for you, your team and the role.

Our professional community

Exchanging ideas with others is part of what we enjoy about this work. For our XALT AI Circle in Munich in autumn 2026, we have invited Peter Steinberger of the OpenClaw Foundation to discuss personal agents. In October 2026, Philipp Göllner spoke at the Enterprise AI Summit in Charlotte about how our team built a Chief of Staff agent. We plan to represent XALT again at the summit in Portland in May 2027. For a closer look at our work, see Philipp’s talk from Charlotte.

Your AI example

We would like to understand how you approach problems and what you have learned along the way. Bring a process you have automated yourself with AI and show it to us live. Walk us through your contribution, whether the workflow works consistently, and what has measurably improved. We are also interested in its limitations and how you check the results. One example is enough; you can recreate it with test data. Please do not share confidential information or protected code.

Your application

Does this sound like work you would enjoy? We would love to hear from you. Send your CV to ----- and tell us what you would like to work on. The conversation should also give you room to ask about the team, your responsibilities and what you need to do good work. We will discuss the interview arrangements and your AI demonstration with you personally. You can also send any questions beforehand to -----

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