Dutch-Speaking Customer Support Specialist (m,f) : Travel Platform

Start: asap

We are partnering with a leading global customer experience company to recruit **Dutch-speaking Customer Support Specialists** for a world-leading online travel platform based in **Greece**.

If you’re passionate about travel and customer service, this is an exciting opportunity to join an international team supporting accommodation partners across Europe. You’ll assist with booking-related inquiries, account management, and platform support while helping deliver an outstanding partner experience.

• *Candidates already living in Greece can work remotely from day one. Candidates relocating from abroad will complete an initial 3-week paid training in Athens**, after which they may transition to **remote work** upon successful completion of the training and having a stable wired internet connection.

### Your Role

• Provide customer support to accommodation partners via phone and other communication channels
• Assist with booking-related inquiries, room modifications, availability, pricing, and account management
• Support partners with platform navigation and internal tools
• Deliver accurate information while resolving customer issues efficiently and professionally
• Build strong relationships with accommodation partners through excellent customer service
• Maintain accurate customer records using internal systems
• Meet quality and customer satisfaction targets while delivering an exceptional support experience
• Continuously develop your product knowledge to provide expert assistance

### Your Qualifications

• **Native-level fluency in Dutch**
• **Good command of English (B2 level or above)**
• Excellent communication and customer service skills
• Strong problem-solving abilities and customer-focused mindset
• Good computer literacy, including Microsoft Office
• Ability to work rotating shifts, including mornings, evenings, and weekends
• Currently based in Greece or willing to relocate

### The Offer

• **Remote position for candidates already living in Greece**
• **Relocation package available** for candidates moving to Greece
• Paid **3-week onboarding and training** in Athens for relocating candidates
• Opportunity to work remotely after successfully completing the training period (for relocated employees)
• Competitive remuneration package
• 25 days of annual leave
• Meal allowance
• Friendly, international, and multicultural working environment
• Career development opportunities and continuous learning
• Ongoing coaching, guidance, and the tools to help you reach your full potential