Working Student IT Support & Operations (m/f/d)

About Us

Zenjob https://www.zenjob.com/en/ is an AI-powered platform for flexible staffing solutions that has been efficiently connecting companies and employees available at short notice since 2015. Companies use our booking platform to meet their staffing needs in real time, while students use our Zenjob app to find part-time jobs that perfectly complement their studies. Over 40,000 Zenjobbers and 1,000 partner companies in logistics, retail, and hospitality across all major German cities share our belief that good work isn't a matter of chance. It's the result of innovative technology and genuine passion. Good work starts here.

The position

Around 200 colleagues depend on their laptops, accounts and tools working every day. As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding. That frees our IT engineers to focus on security and automation projects. You’ll work with Okta, Kandji, Freshservice and Slack.

You'll do this with us

• IT requests in Freshservice and Slack get a fast first response and a clear resolution or handoff.
• Every new joiner starts with a working laptop and the right access on day one, and every leaver’s access and hardware come back.
• Our asset inventory and hardware stock match reality.
• Colleagues solve common issues themselves with guides you wrote.

This is what you bring with you

• Enrolled at a university in Germany for at least the next 12 months
• Hands-on experience troubleshooting macOS; Windows is a plus
• Experience supporting non-technical users, in IT or another service role
• Careful handling of accounts, access and personal data
• Fluent English; German is a plus

Nice to have

• Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system
• You have built small tools with AI coding assistants and know where they can break

Practical Details

• Working hours: 16–20 hours per week during the semester
• Location: Berlin office, with 2–3 days per week on-site, depending on the agreed working hours
• Duration: Minimum commitment of 12 months

We offer this

• Extensive onboarding: Company onboarding, regular training sessions and an open feedback culture
• A hybrid work model that allows for working in the office and remotely, flexible working hours, and the possibility of bringing your dog to the office.
• 30 EUR Urban Sports Club subsidy, 25% discount on Fit X membership.
• Quarterly team events, winter and summer parties, budget for our employees' birthdays and anniversaries

Watch our Culture Video to see what it's like to work at Zenjob: Meet Zenjob - our culture, values and team https://www.youtube.com/watch?v=3H9EC_ce3jU

If this has sparked your interest, we would be delighted to get to know you! Apply now and send us your documents.