Customer Service Team Lead (m/w/d) - Parkster DE/AT - München

That’s where you come in. About the role As Team Lead for Customer Service in Germany and Austria, you will own the operational delivery and strategic direction for our support function across internal teams and external call center partners. In this role, you will bridge our global strategy with local execution, building a scalable, high-quality support operation that earns the trust of our users and clients.

By mentoring your team, optimizing smart processes, and driving growth within the German leadership team, you will ensure our customer service remains a key driver of Parkster's expansion. You will, among other things... Lead, mentor, and align a rapidly growing internal team (currently 8) and an external 5-agent call center partner to operate as one unified, high-performing unit.

Translate Parkster’s global customer service strategy into actionable local targets, setting clear goals that support rapid regional growth. Collaborate within the German leadership team to handle office-related topics and drive cross-functional scaling initiatives. Travel periodically to our HQ in Lund, Sweden, and our external call center partner in Nürnberg to maintain strong cross-border alignment.

About You You are a trusted, people-oriented leader who thrives in a fast-paced, high-growth environment where ambitions are high and resources require smart prioritization. You balance empathy with high standards, empowering diverse team members to reach their full potential while constantly challenging the status quo. Curious about modern technology, you naturally leverage digital products and AI to build efficient, scalable operations without ever compromising on quality or human connection.

To succeed in this role, attitude and drive are essential. We also believe you have the following qualifications: Proven leadership experience guiding and inspiring teams through change with trust, clarity, and high standards. Strong goal-setting and operational skills, with a track record of building scalable processes in a fast-growing company.

Full fluency in both German and English (written and spoken). Comfort and experience working with digital products and leveraging AI to optimize workflows. An academic degree in a relevant field.

We offer Parkster is growing fast—and we prefer to grow together. Here, you will join a team of 100+ colleagues across Sweden, Germany, and Austria who are passionate about finding the smartest solutions. For us, flat hierarchies mean your ideas are heard and put into action.

Our everyday work life is energized by shared team breakfasts, fresh snacks, table football matches, and regular team events—from summer parties to Oktoberfest. The annual highlight is our company conference, where we gather for inspiration, knowledge sharing, and true Parkster spirit. Your benefits with us: Workation: Work up to two weeks per year from anywhere in Europe for a fresh perspective.

Bike Leasing: Finance your dream bike conveniently and affordably via salary sacrifice. Health Check-ups: Regular preventive health offers to keep you feeling your best. Personal Development: Tailored growth opportunities and support so you can scale your skills as we grow.

Invest in Parkster: Participate directly in Parkster’s success and future growth through company shares. Have questions about the role? Feel free to reach out directly to Henrik Svensson (Hiring Manager) at .

We review applications continuously, so we encourage you to apply as soon as possible. Don't check off every single requirement? No problem!

We value your drive and potential more than a perfect checklist. We celebrate diversity and are actively committed to creating an inclusive workplace where everyone can thrive. Learn more about us on our website https://www.parkster.com/de /

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Fonte: Statistisches Bundesamt (Destatis), tabela; dl-de/by-2-0; cálculo da StarIn

Publicada em 01 de nov. de 2026