L1 Support (m/f/d)

Your mission

• First point of contact for customer inquiries
• Clear, friendly, and structured communication with customers
• Analysis and resolution of incoming customer support tickets
• Support with questions regarding software configuration
• Identification of issues and collection of relevant technical information
• Recognizing when escalation to Level 2 support or the Product team is required
• Structured documentation of issues and solutions
• Ensuring high customer satisfaction through timely communication

Your profile

• Excellent communication and problem-solving skills
• Customer-oriented and structured way of working
• Strong troubleshooting mindset – passion for identifying root causes
• Ability to work both independently and as part of a team
• German at native or fluent level
• Good English skills

Nice to have (not required):

• Basic understanding of web applications
• Basic knowledge of M365, APIs, and HTTP status codes