Customer Experience Specialist (m/w/d) – Deutschsprachig – Valencia, Spanien

• *Customer Experience Specialist (German - C1 Level)**
• *Location: Valencia, Spain (Relocation Support Provided)**
• *Ready for Your Next Adventure?**

Start your day in sunny Valencia, working in an international, fast-growing environment where fashion, sustainability, and customer experience come together.

If you love helping people, care about sustainability, and enjoy working in a dynamic team—this is the opportunity for you.

• *About the Role**

We are working on behalf of an exciting and fast-growing Social Hospitality platform.

As a **Customer Experience Specialist**, you’ll be the voice of the brand—delivering outstanding service and creating memorable experiences for customers across Europe.

• *How You’ll Make an Impact**
• Supporting customers across phone, email, chat, and social channels
• Delivering personalised interactions through empathy, active listening, and clear communication
• Guiding customers to the best solutions, ensuring a seamless experience
• Identifying recurring issues and sharing insights to improve processes
• Contributing to key KPIs such as customer satisfaction, quality, and productivity
• Strengthening customer loyalty through exceptional, human-first service
• *Why This Role Stands Out**
• Be part of a purpose-driven company
• Work in an energetic, international environment
• Make a real impact on customer experience and brand perception
• Grow professionally in a supportive, fast-paced scale-up culture
• *What We Are Looking For?**
• Native-level German and a good level of English
• Strong communication skills with a natural ability to empathise
• A customer-first mindset and solution-oriented approach
• Team spirit and enthusiasm for a collaborative environment
• Flexibility and comfort in a fast-paced setting
• Familiarity with tools such as Google Workspace, MS Office, and CRM systems
• A unique personality that adds value to a diverse team
• *What’s in It for You?**
• Live and work in sunny **Valencia, Spain**
• Breakfast and lunch provided at the office
• Spanish health insurance included
• Free Spanish language classes
• Career development and growth opportunities
• Monthly team events, socials, and fitness activities
• Full relocation support to help you settle in easily
• *Ready to Apply?**

If you’re passionate about customer experience and want to build your career abroad—this is your chance to join something meaningful.