Senior Legal Compliance Counsel

ABOUT PARLOA

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Senior Legal Compliance Counsel, you will shape and drive Parloa's compliance strategy. You will be the go-to expert for Product, Engineering, and Sales on the rules that apply to SaaS and AI companies, and you will make sure our products and business practices meet them.

This is your opportunity to build compliance into an enterprise AI platform from the ground up, right as AI regulation is taking shape.

Areas of ownership:

• Compliance Leadership: Lead on compliance topics and advise people at every level, from daily operational questions to go-to-market decisions. Set priorities and steer the company's compliance direction.
• Product Compliance: Work with Product and Engineering to build requirements like the EU AI Act, data protection and industry-specific rules into products early in development. Make compliance-by-design the default way Parloa builds.
• Compliance Reviews and Risk Management: Lead reviews of contracts, product features and business processes. Identify, assess and prioritize legal and regulatory risks, then turn them into practical solutions that keep the business moving.
• Policies and Commercial Enablement: Write and roll out policies and processes for commercial teams, working with Sales Enablement to spread best practices across the company. Manage external counsel on complex matters.
• Regulatory Monitoring and Function Building: Track new regulation, especially in AI, and turn its impact into clear recommendations for leadership. Build and improve compliance processes over time and mentor team members as the function grows.

Who you are:

• Fully qualified lawyer (German state exams / Volljurist) or an equivalent degree from a recognized institution. We also consider candidates with an LL.M. in German law after a different first degree.
• Several years as Legal Counsel with a clear focus on regulatory compliance. Ideally this includes product compliance or close work with Product, Engineering, GRC or the CISO.
• Solid understanding of regulatory requirements for SaaS and/or AI companies, such as the EU AI Act, EU Data Act, DORA, HIPAA and GDPR.
• Proven track record of driving compliance topics as the subject-matter lead, ideally with some leadership or mentoring experience.
• Ability to turn complex legal topics into practical, business-focused solutions that non-legal teams, especially product and engineering, can act on.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

WHY PARLOA?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more https://www.e-verify.gov/about-e-verify/what-is-e-verify. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.