Introduction
Join the movement and find new inspiration.
We Have An Exciting Opportunity As
Senior Specialist Digital Solutions for Electric Light Commercial Vehicles (all genders welcome)
at the Kia Connect GmbH in Frankfurt/Main, Germany.
Deine Aufgaben
- Research B2B automotive trends, analyze customer behavior, and help align digital products with the needs of future customers.
- Define the Fleet Management Solution (FMS) in collaboration with stakeholders, prioritize features, and ensure the implementation of an integrated solution across all customer touchpoints (customer portal, head-unit and driver app).
- Review the business model of the FMS and the API to ensure a profitable approach.
- Define and implement the sales process for the new FMS.
- Develop, set-up and run the support process for digital solutions to ensure high customer satisfaction.
- Collaborate closely with data experts to ensure the end-to-end data pipeline (vehicle to customer frontend).
- Develop training and marketing materials in collaboration with internal subject matter experts to promote the new FMS and explain it to internal and external stakeholders.
- Collect, track, and analyze customer feedback to generate ideas for new functionalities or further developments.
- Approach challenges with an open mind, seeking new opportunities to enhance the customer experience and maintain competitiveness.
Dein Profil
- University degree in business administration or economics with a focus on strategy, business development
- 5 years of experience in the B2B Commercial/automotive environment
- Experience in fleet management solutions, digital product development and product management needed
- Experience in customer support and content creation is an advantage
- Hands-on mentality paired with care and no fear of the unknown
- International background and mindset fitting to roles in a global company
- Salesforce knowledge would be an advantage
- Team player combined with the ability to work independently
- Motivation to develop yourself and the business to strive for the best results
- Strong project management and organizational skills are required
- Fluent in English (written and spoken), suitable languages advantageous
Deine Benefits:
- A pulsating international environment. Our workforce is composed of people from 37 nations
- Playing an active and important part in the development of Kia in Europe.
- Developing new frameworks and solutions
- Demanding challenges to which you can creatively contribute
- A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more
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