Startup Job / Mitgründer / Praktika: Working Student in IT Support

(m/w/d) -

About octonomy

At octonomy, we’re not a typical AI startup. We’re building big — backed by one of Europe’s largest seed rounds (€20M) to scale our vision fast and sustainably. Our mission is clear: we transform companies with the most intelligent digital workforce, enabling a new era of growth.

Our AI octo-Workers automate business processes with high reliability, strong security, and zero hallucinations. Leading customers already trust us — and we’re growing rapidly across Germany and internationally.

Your role

We’re looking for a hands-on Working Student in IT Support to keep our Cologne office running smoothly day to day. You’ll be the go-to person locally for practical tech support — from docking stations that won't connect to setting up new team members with their equipment. You'll work alongside our IT Operations Manager in Chennai to keep things running smoothly.

What you’ll do

• Provide first-level hardware and software support for Windows and macOS devices
• Troubleshoot common office issues (docking stations, monitors, peripherals, printers, Wi-Fi connectivity)
• Set up and configure laptops and accounts for new joiners (IT onboarding)
• Maintain hardware inventory and support asset tracking (lifecycle, replacements, returns)
• Handle support requests via ticket system and in person, ensuring clear documentation
• Coordinate with the remote IT team on escalations and more complex incidents
• Proactively identify recurring issues and help improve processes and office setup

Your profile

• You are currently enrolled in a degree program in IT, Computer Science, or a related field
• Practical experience troubleshooting Windows and macOS
• Hands-on familiarity with business laptops (ideally Mac, Dell and Lenovo ThinkPad)
• Solid understanding of troubleshooting for Microsoft 365 (especially Outlook and Teams) and experience with WiFi connectivity troubleshooting
• Confidence working with typical office hardware (docks, monitors, conference equipment, printers)
• A structured, service-oriented mindset: you can prioritize, communicate clearly, and follow through
• Fluent in English (German is a plus)
• Reliable and service-oriented mindset

Nice to have

• Experience with Microsoft 365 administration (user/device setup, permissions, etc.)
• Previous experience in IT support/helpdesk or ticketing environments

Why us?

• A role with real ownership: you’ll directly improve the day-to-day experience of the team
• A fast-moving environment where quality and pragmatism matter
• Close collaboration with experienced IT Operations and a global team
• Flexible working hours that fit around your studies
• The opportunity to grow into broader IT Ops topics (tooling, processes, security basics)

About us

Let’s build the future of work — together. Seriously.

At octonomy, you can expect an environment that values quality, encourages creativity, and delivers real, measurable results. If you’re excited to bring AI into everyday business in a practical way and grow with us, we’d love to get to know you.

Feel free to reach out with a short note or a full application — what matters most is that you’re keen to help shape what we’re building. octonomy.ai | We grow output. Not headcount.

Questions about the role or your application? Contact Mia from our HR team at

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