Customer Order Manager Repair, Lease and Exchange Services (m/w/d) – AIRBUS
Stellennummer: 19943
Hamburg
For more than 25 years, HESYS Engineering has connected technical specialists with demanding assignments for customers in aerospace, defence and high-tech. For our customer AIRBUS, we are looking for a suitable candidate.
We are looking for a Customer Order Manager for Repair, Lease and Exchange services. The focus is on managing customer orders, coordinating repair stations and suppliers and ensuring end-to-end supply chain performance regarding time, cost and quality.
Application information
Please submit your CV in English, as only English-language CVs can be considered. Interviews will also be conducted in English. Thank you for your understanding.
Your tasks
- Act as the central point of contact for Airbus Proprietary Parts Repair, Lease and Exchange services and for questions from Satair’s worldwide customers and the respective repair stations
- Manage customers’ Repair, Lease and Exchange orders and conversions while monitoring compliance by suppliers and repair stations with contractually agreed obligations based on key performance indicators
- Serve as the direct contact for customers, including airlines and maintenance, repair and overhaul organizations, regarding process status, commercial matters and Aircraft-on-Ground inquiries and orders
- Analyze customer-specific problems and complaints and coordinate delivery solutions with internal AIRBUS and Satair departments and external interfaces, considering all supply chain activities as an end-to-end process
- Maintain daily communication with repair stations to ensure that open-order performance targets are met regarding time, cost and quality
- Provide customers with comprehensive and timely information about the status of component repairs and alternative service solutions
- Simultaneously monitor the upstream supply chain involving suppliers and repair stations and the downstream supply chain involving customers
- Support purchasing and sales processing and material process management for AIRBUS proprietary parts
- Prepare performance reports covering new, closed and open claims, Shop Processing Time, Turn-Around Time and the action tracker
- Lead and support improvement projects and the development of future ways of working
- Forecast and support the timely transfer of piece parts to individual repair stations, contributing to the fulfilment of delivery deadlines for external customers of the Satair Repair Organization
Your profile
- Completed Bachelor’s degree in a technical field, industrial engineering, business administration or economics
- More than three years of professional experience in materials planning or material procurement
- More than two years of professional experience in customer service
- More than two years of professional experience in supplier management
- More than one year of professional experience in project management
- More than two years of professional experience in process improvement
- Knowledge of detailed functions in Microsoft Excel and Microsoft Office
- Advanced practical knowledge of SAP and knowledge of Google Workspace
- English at least at negotiation level; French, German or Spanish is an advantage
- Good intercultural understanding and strong customer orientation and responsiveness
- Good communication skills to ensure an effective flow of information
- High level of responsibility, resilience and organizational skills
We offer
- Challenging assignment directly at the customer with employment at HESYS Engineering
- Personal support from the first interview through to the assignment
- Clear feedback, short communication paths and fixed contacts
- Insight into specialized tasks with well-known industrial customers
Why HESYS
- Specialization in technical roles in aerospace, defence and high-tech
- Long-standing experience in demanding engineering and industrial environments
- Strong understanding of our customers’ requirements and specialist departments
- A door opener to demanding assignments with leading industrial companies
HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
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