AOG Customer Service Specialist (d/f/m)

#### Job description

Übersetzbarer Rich-Text You will become a member of Satair, the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe, Middle East, Africa and Asia Pacific. Check out what the Satair AOG Management Team and our stakeholders do @ https://youtu.be/dyqI6DNC2U8 and www.satair.com

What can you expect?Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world Cater for a round the clock AOG spares support

Work with a very dynamic team in a very international environment

Manage a different case every day, routine is not part of the job!

WHAT’S IN IT FOR YOU Here is a selection of some of the benefits we offer our employees. Local benefits may vary. Competitive Remuneration

Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing

Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

Health & Wellbeing: Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM Serve and satisfy customers "Aircraft On Ground" material requirements 24/7/365 by finding favorable solutions.

Coordination and interface between the customer and the Airbus spare parts order process. Administer the complete customer order including initial receipt, sourcing, escalation and delivery follow-up.

Ensure on-time delivery for all spare parts and related services to all Airbus customers in the EMEA and APAC region using technical and commercial data.

Requires a high degree of independence, ability to develop creative solutions, self initiative and flexibility while continuously providing a high caliber of customer service under, sometimes, demanding situations.

Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written. Communication skills focus on the customer satisfaction are required.

Providing a positive and helpful customer service experience with a high exposure to cultural awareness.

This position requires shift work, on a 24/7 pattern, including, weekends, nights and bank holidays. (35 hours/week + 2.5 hours due to the shift model, total is 37.5 hours/week).

ABOUT YOUProfessional requirementsHolding a degree in Supply Chain, Engineering or a related discipline is an advantage You have solid professional experience within an AOG desk environment or similar

You have experience in stakeholder management

Negotiation level in English is mandatory

Fluent in Chinese or another language is a plus

Solid knowledge in SAP SD, MM and WM is a must

Solid knowledge in technical data such as IPC, CMM, technical drawings… is a must

As a personyou have the ability to work in a dynamic and fast-paced environment

you have the ability to multitask

you like to work in a diverse and international team

you have a solution-oriented and pro-active mind set

You have practical problem solving skills

you are an excellent communicator with good coordination and Cultural awareness skills

having the service and support towards the customer is part of your DNA

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

What does your next challenge look like?At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this. If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

Satair (a 100% subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organisation spanning across eleven different sites and locations worldwide, you will be part of a truly global family. Change is the only constant at Satair. The aviation industry is an ever changing - and fast moving environment. That calls for someone special - someone like you! Welcome to the Satair family!