Engineering Manager - Site Reliability & Observability (x/f/m)

YOUR IMPACT

We are looking for an Engineering Manager to lead an SRE team dedicated to platform reliability and observability within Platform Engineering.

Your mission will be to grow and lead a team of Site Reliability Engineers, ensuring Doctolib's platform remains reliable, scalable, and resilient at a European scale across infrastructure, observability, and cross-cutting reliability initiatives. Your team drives reliability standards across 170+ applications, contributing directly to supporting 520,000 health professionals and 90 million patients in their daily healthcare journey.

Working in the tech team at Doctolib means combining people leadership with technical depth, taking ownership of critical systems, and partnering closely with product and engineering teams to enable fast, safe delivery.

WHAT YOU'LL DO

Your responsibilities include but are not limited to:

People Leadership

• Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression
• Create a culture of operational excellence, continuous improvement, and psychological safety within the team
• Conduct regular 1:1s, performance reviews, and career development conversations
• Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values

Technical Strategy

• Define and evolve the reliability and observability strategy across the platform, covering infrastructure automation, logging, metrics, tracing, and alerting
• Drive prioritization and roadmap planning for large-scale reliability initiatives, including SLOs, error budgets, and alerting standards across multiple product teams
• Own the evolution of critical transversal services (e.g. secrets management, infrastructure as code tooling) that support secure, scalable infrastructure management across the organization
• Advocate for and allocate resources toward reducing technical debt and improving developer experience

Operational Excellence

• Own the team's on-call experience and contribute to incident response processes, ensuring sustainable practices and continuous improvement
• Lead postmortem reviews and drive systemic improvements to prevent recurring issues
• Ensure high availability and reliability of the services your team owns

Cross-functional Collaboration

• Work closely with Product Managers, Engineering Managers, and architects to align reliability and observability capabilities with product and platform needs
• Represent your team in engineering leadership forums, architectural reviews, and strategic planning sessions
• Foster strong partnerships with software engineering teams to embed reliability practices early in the development lifecycle

WHO YOU ARE

Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You'll be a great fit if you:

• Have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (AWS, GCP, and/or Kubernetes-based)
• Have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams)
• Have a strong understanding of observability tooling and architecture (e.g. OpenTelemetry, Prometheus, Datadog, Elasticsearch)
• Have experience with infrastructure as code (Terraform) and secrets management systems
• Have a proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisions
• Are fluent in English

It would be fantastic if you:

• Have experience scaling SRE or platform teams in fast-growing, high-traffic environments
• Have hands-on experience with backend programming languages (e.g. Go, Python, Ruby)
• Have experience driving cultural and technical transformations
• Appreciate working in regulated environments (healthcare, fintech, or similar); at Doctolib, data privacy and compliance are part of every engineering decision

LIFE AT DOCTOLIB TECH

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here https://careers.doctolib.com/ai-careers/.

Want to learn more about our tech culture and environment? Visit the Doctolib Tech site https://careers.doctolib.com/tech-doctolib/.

WHAT WE OFFER

• A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib
• 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Company health insurance with great supplementary benefits through our partner Allianz
• Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period)
• ParentCare Program: Enjoy full salary coverage (100%) during your first month of birth leave, and 75% during the second, covered by Doctolib
• Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth
• Free mental health and coaching services through our partner Moka.care
• Subsidized sports membership through our partner Urban Sports Club
• A flexible workplace policy offering both hybrid and office-based mode
• Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Relocation support in case of international mobility
• Access to the best AI tools for coding, development and dedicated training

OUR INTERVIEW PROCESS

• Recruiter Interview
• Technical SRE Interview (System Design & Architecture)
• Behavioral Interview (Leadership & People Management)
• Engineering Management case study (team scenarios, prioritization, and conflict resolution)
• Manager interview with Senior Engineering Leadership
• At least one reference check

We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page https://careers.doctolib.com/tech-doctolib/getting-hired/.

JOB DETAILS

• Permanent position
• Tech stack: Kubernetes, Terraform, AWS / GCP, Prometheus, OpenTelemetry, Datadog, Vault
• Full-time
• Berlin, Germany
• Hybrid work setup (up to 2 remote days per week)
• Start date: as soon as possible

WE WELCOME EVERYONE

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

YOUR DATA PRIVACY

All information provided is processed by Doctolib for application management. For data processing details, click here: Germany https://doctolib.legal/B2C-Privacy-Policy-Career-DE l France https://doctolib.legal/B2C-Privacy-Policy-Career-FR l Italy https://doctolib.legal/B2C-Privacy-Policy-Career-IT l Netherlands https://doctolib.legal/B2C-Privacy-Policy-Career-COM. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.