(Senior) Technical CRM Manager (m/f/d)

(Senior) Technical CRM Manager (m/f/d)

• Berlin
• Full-time
• Permanent
• hybrid

Amazing work happens when everyone enjoys the journey. This is why we at momox, Europe's leading online buying-and-selling service for books, CDs, movies, games, and fashion do everything to set you up for success. We know that your ideas grow best in a challenging environment where a team of passionate professionals from diverse backgrounds come together to think outside the box.

We are on a mission to save our planet - one second hand product at a time.

At momox, CRM technology helps us turn customer data into relevant and personal experiences. As our Technical CRM Manager, you will own the technical backbone of our Marketing Technology ecosystem and make sure our tools, integrations and data work reliably together.

You will be our central technical expert for CRM and Marketing Technology, with a strong focus on Braze and its integrations with Shopify and Dynamic Yield. You will connect Marketing, Tech, Product and Analytics and help us build a scalable, automated and future-ready MarTech setup.

Your mission

• Own the technical setup and administration of Braze across our brands and markets
• Manage and improve integrations between Braze, Shopify, Dynamic Yield and other Marketing Technology
• Ensure reliable data flows, APIs, webhooks, events and customer attributes and troubleshoot technical issues
• Define and maintain consistent CRM data structures, naming conventions and data quality standards
• Support the consolidation of our CRM landscape into one unified momox setup, including identity resolution and data migration
• Build automated quality checks for campaigns, integrations and Braze workflows
• Improve CRM tracking and attribution standards across brands and channels
• Evaluate and implement new Braze features as well as relevant Marketing Technology
• Use AI and automation to improve processes, quality and efficiency within our MarTech landscape
• Act as the technical sparring partner between Marketing, Tech, Product and Analytics

Your profile

• Strong hands-on experience with Braze, including technical setup, data structures and integrations
• Solid experience in Technical CRM, Marketing Technology, Marketing Automation or a comparable technical environment
• Strong understanding of APIs, webhooks and event-based data architectures
• Experience with e-commerce integrations, ideally Shopify and/or Dynamic Yield
• Good SQL skills and confidence working with customer data, events and data quality
• Experience with tracking and analytics technologies such as GTM, GA4, Firebase or Adjust
• Hands-on experience or strong practical exposure to AI and automation and the motivation to actively explore new use cases
• Strong problem-solving skills and the ability to independently troubleshoot technical issues
• Strong ownership and communication skills, with the ability to translate between Marketing and technical stakeholders
• Fluent English; German, French or Dutch skills are welcome but not required
• experience with BI tools such as Looker or Tableau, Python/Java or multi-brand environments are a plus

You can look forward to

Sustainability

We love second-hand and incorporate our sustainable business idea into the office routine with simple methods like using eco-friendly supplies, double-sided printing, energy-saving modes on devices, waste separation, etc. In doing so, we take responsibility and integrate sustainability into all our activities.

Individual work environment

Design your ergonomic workspace just the way you like it – with height-adjustable desks and the laptop of your choice (MacBook or ThinkPad). If things get a bit noisy in the office, your Bose noise-cancelling headphones ensure uninterrupted focus. If needed, we can also provide you with an ergonomic chair or additional monitors for your home office.

Open work environment

We work together in a bright, open-plan office where even the few existing doors are always open. Our teams are motivated and open to new ideas. Bring your creativity to the table and make things happen! If you need a moment of peace, you can retreat to a cozy corner of the medimops library in the break room, or recharge with a game of foosball, table tennis, or PlayStation.

Reduced ticket for the public transport

Save real money with the Germany or Job Ticket for the Berlin S-Bahn.

Sport and fitness offers

During the week, you have the opportunity to take part in various sports activities. Whether it's online training, massages, or stretching at your desk – there's something for everyone. You can also get a discounted membership for Urban Sports Club or Wellhub.

Daily fresh fruit and vegetables

We provide fresh fruit, coffee, and Mate at the office, and thrice a week, you can order lunch from an online canteen. At the end of each month, we get together for a themed breakfast in the morning.

Training

momox is only as good as you. That's why you will find room and budget for your individual professional development with language classes, internal training, conferences, (online) courses and more.

Company discounts

As a momoxian, you can look forward to a monthly voucher for our momox Fashion online shop, as well as medimops. Additionally, you benefit from numerous company discounts from our partners.

Flexible working hours

We follow a hybrid work model with 20 in-office days per quarter to foster important personal interaction while enabling a modern, flexible way of working. The remaining days can be worked from home, and you also have the option to spend up to 6 weeks per year working from countries within EU. You’ll also benefit from flexible working hours to fit your individual needs.

1/2 day off on your birthday

Celebrate your birthday with half a day of vacation! Come in later, leave earlier, or simply take an additional half day off to have your entire birthday free – provided your birthday falls on a regular working day. Additionally, you get half a day off on December 24th and 31st.

Apply now!

We value diverse teams for many reasons and are happy to welcome you, no matter your nationality, ethnicity, gender, religion, disability, age, or sexual orientation. What matters to us is that you are passionate, willing to learn, and want to grow with us.

We want the hiring process to be accessible to everyone. If there's anything we can do to support you along the way, just reach out to , and we'll find a solution together.

We know that self-doubt can sometimes get in the way. If you're unsure whether you're the right fit, we'd still love to hear from you.

Get to know us!