Tech Support (Fluent in German) (Position located in Berlin, Germany)

Introduction KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score.

The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. . https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support : Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments Collaborate with Product team by providing customer feedback for product enhancement Communicate directly with customers to gather details as needed to fully define issues or requests Work with CSM team to swiftly resolve customer issues Investigate and document technical issues Manage ticketing queue, ensuring timely resolution of reports and requests Apply troubleshooting skills to assist customers with product-related issues Conduct technical walkthroughs and webinars of KnowBe4's products Answer incoming calls from Technical Coordinators to address customer questions and resolve product- issuesMinimum tickets.

The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product : Familiarity with standard concepts, practices and procedures within the IT Security Field Minimum of 1 year experience in similar or related position Two-year degree preferred Familiarity with firewall and email protocols is preferred Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Can demonstrate integrity, accountability, respect and commitment Strong collaborative and teamwork skills Must be able to work with minimal supervision Fluent GermanOur Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits . Note: An applicant assessment and background check may be part of your hiring procedure.