Product Trainer

ABOUT PARLOA

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

ABOUT THE ROLE:

As a Product Trainer, you will lead the charge in developing and delivering impactful enablement curricula and workshop programs for our cutting-edge SaaS platform. Based in our Berlin office, you’ll work closely with our product teams, expert internal implementers and commercial teams to ensure all stakeholders understand and maximize the platform’s potential.

This role is perfect for a professional who thrives in a startup environment, is comfortable at designing, delivering and managing enablement programs, excels at creating training from the ground up, and is adept at bridging global teams with local execution.

AREAS OF OWNERSHIP:

• Build and deliver engaging enablement programs for internal teams, customers, and partners, both in-person and virtually.
• Tailor content to suit diverse skill levels and user needs.
• Partner with the US team to align global training initiatives with local execution.
• Stay on top of product updates and trends, ensuring up-to-date training content.
• Run internal enablement training programs.
• Serve as a product expert for internal and external stakeholders.
• Test new features and gather user insights to enhance training and inform product improvements.
• Implement knowledge checks to measure program effectiveness.

WHO YOU ARE:

• 3+ years of experience in SaaS training, with a proven ability to build programs from scratch.
• Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
• Familiarity with instructional design principles and adult learning theories.
• Comfort working independently in a satellite role while collaborating with global teams.
• Comfort occasionally delivering workshops across time zones.
• Enthusiasm for technology and web-based platforms.

OUR RECRUITING PROCESS:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

WHY PARLOA?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more https://www.e-verify.gov/about-e-verify/what-is-e-verify. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.