(Junior) Account Executive - DACH (m/w/d)

Introduction

THE IMPACT YOU WILL MAKE

At Charles, we're pioneering the future of Conversational Commerce - where ecommerce brands engage in personalized, high-value conversations with customers at scale.

About us

It's better to have a conversation

charles is a conversational AI and CRM for consumer brands that attracts, converts, services and retains customers via AI agents, marketing automations, bulk campaigns, or an inbox for human agents. We help brands maximize customer engagement and revenue through conversational channels such as WhatsApp. Businesses can reach customers interactively, collect data to deepen customer understanding and guide them to targeted offers that convert. charles' AI agents deliver hyper-personalized experiences at scale while ensuring enterprise-grade security and GDPR compliance.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey e-commerce lead, Andreas Tussing, charles is backed by Salesforce Ventures, Accel, and HV Capital. We received €30 million in total funding and are now pushing for the next big stage of our growth. This makes now a good time for you to join us on this journey!

WHAT YOU WILL BE DOING

As an Account Executive at charles, you own deals end to end: from finding the right prospects to closing and handing over to a happy customer. You bring hunger and drive; we bring a strong product, a growing playbook and people who want you to win. Whether you're stepping into your first closing role or already have a few quarters of quota behind you, you'll help grow charles in the DACH market by bringing Conversational AI to leading consumer brands.

• Own your deals across the full sales cycle: outbound prospecting, discovery, demo, negotiation and closing
• Build pipeline in the DACH market with consumer brands in e-commerce, retail and D2C
• Engage decision-makers like CMOs, Heads of CRM and E-Commerce Leads
• Understand each prospect's business and turn that into a tailored, compelling pitch
• Hit and beat your targets, with uncapped commission when you do
• Share what you hear in the market and help shape our sales playbook

WHAT MAKES YOU A GREAT FIT

Must-haves

• First experience in B2B sales, e.g. as SDR/BDR, in a closing role, or in a customer-facing role in SaaS or e-commerce
• A hunter mindset: you go out and create opportunities instead of waiting for them
• Fluent German (C2, native or near-native) and confident business English
• Strong communicator: you can pitch to a founder as well as a Head of Marketing
• Coachable and ambitious: you seek feedback, learn fast and take ownership of your numbers
• Comfortable in a fast-paced startup environment

Nice-to-haves

• 2+ years of B2B SaaS sales with a track record of hitting quota
• Background in MarTech, CRM, AdTech or e-commerce
• A network in the DACH e-commerce or consumer brand space
• Hands-on experience with HubSpot, Salesforce or similar

We offer

WHERE YOU'LL BE WORKING

We're headquartered in Berlin and work hybrid (3 days in the office).

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Sharing VSOP (virtual stock options) in the ownership and success of charles
• Working in a vibrant office in the heart of Berlin overlooking the Wall memorial
• Earning a competitive compensation package

What else we offer?

• Urban Sports Club membership
• A weekly personal trainer
• Mental health support through Open Up
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office
• Discounts on BVG tickets
• 30-min screening call with Joy (People Lead)
• 45-min interview with our VP Sales (Hiring Manager)
• Onsite in Berlin: 45-min pitch of charles to our VP Sales & one more stakeholder

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We're committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.