B2B Key Account Manager (C1+ German) (m/w/x)

🎯 What you will contribute:

• Own a book of existing B2B accounts and carry a net revenue retention and expansion target across it
• Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open new teams or sites (new joiner orders, upgrades, additional device categories)
• Meet your customers regularly and run business reviews, so you understand their headcount and device roadmap before they buy elsewhere
• Own the renewal and end-of-term moment: work expiring subscriptions ahead of time so devices are renewed, upgraded, or replaced rather than returned
• Build and maintain a plan for every key account, covering the growth opportunities, the risks, and the stakeholder map
• Own the forecast for your book: build a credible expansion and renewal forecast, keep it current, and deliver against it
• Absorb new accounts handed over from Account Executives each quarter and ramp them quickly
• Multi-thread relationships across procurement, IT, finance, and operations within each account
• Work with Operations and Risk to unblock orders, and flag billing or process friction so it does not slow account growth
• Provide structured feedback to influence product, pricing, and process

🤝 What you bring:

• 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models
• A track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to
• Experience owning renewals and protecting revenue against downgrades at end of contract or end of term
• A real account cadence: you meet your customers, run business reviews, and keep a plan per account
• Forecasting ability: you can build an expansion and renewal forecast and then hold the number
• Strong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operations
• Comfort with a high-volume recurring model, not only a handful of large deals
• Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
• An ownership mentality and accountability for the revenue in your book
• Fluent German (C1 minimum) and strong English skills

🚀 The Grover Way - How We Drive Success:

• Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise.
• Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully.
• Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers.
• Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how".

❤️‍🔥 What you will love about us:

• A diverse global team of 75 nationalities (and counting!)
• Virtual or In-person Coaching Sessions with the Fürstenberg Institut
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• 4 Volunteer days per year
• 15 remote business days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events

Embark on a rewarding journey with us, where your impact is felt, and together, we cultivate a more circular world. 💚

We are looking forward to e-meeting you! 🚀

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation