Trust & Safety Lead (Technical) (f/m/d)

Work as one with Community Management

• Our moderation team handles cases day to day. You build the tooling and the standards they work with, so the highest-risk cases move first and similar cases get similar outcomes.
• Turn what moderation learns into product and platform improvements, and turn platform signals into better moderation decisions.

Keep us compliant, with evidence

• Own the platform-side obligations under the Digital Services Act and GDPR: notice and action, statements of reasons, complaint mechanisms, transparency reporting. Keep the evidence audit-ready as you go. Legal owns the interpretation; you make the platform meet it.
• Measure safety honestly: how much harm actually reaches users, how fast we act, and how accurate our decisions are.

Your profile

• Several years of experience building and operating production web platforms, ideally with a focus on trust & safety, anti-abuse, fraud prevention or application security
• Solid Ruby on Rails experience in production, or clear evidence you pick up a new language and its ecosystem fast and well
• Strong SQL and a real understanding of how databases behave; you can find an abuse pattern in the data yourself
• A firm grasp of client–server architecture: what the client can and can't be trusted with, where the risk actually lives, and how an API fails under attack
• Infrastructure fluency: AWS, logging, observability, queues. You can reason about a system under attack, not only under load.
• A security-first mindset: you threat-model by instinct, probe how features can be abused, and stay current on attack vectors against social networks
• A user- and product-centric view: you care how safety feels in the interface, and you are comfortable shipping or shaping frontend features (we use React and TypeScript) that help users stay safe
• Works well with non-engineers: moderators, product, legal. You can explain a technical risk in plain language and take a moderation insight back into code.
• Judgment under pressure: you keep users' safety and freedom in balance, and you decide quickly when someone may be at risk
• Uses AI deliberately as leverage: directs and reviews generated code to production quality
• Excellent English skills for working in our international team
• A plus: German language and German-market moderation context
• A plus: hands-on experience of a fraud, scam or impersonation wave at scale
• A plus: experience selecting and integrating vendor tooling in a safety or security stack
• A plus: a security background in threat modelling, incident response or offensive security

What we offer

• Hybrid work model combining office and remote days
• A meaningful job – we're creating a great product with real added value for the community
• Work in a cheerful and experienced team that exchanges ideas and learns from each other
• Insights into the entire work process of our social startup and the nebenan.de foundation
• Responsibility and great opportunities to actively contribute
• Your nebenan.de SpenditCard – you'll receive an additional income of 35 Euros per month, which you can use for things of your choice
• 30 days of vacation per year – we also offer the possibility of workation models and a sabbatical
• A workplace in Berlin-Kreuzberg and regular events like yoga or Lunch & Learn sessions.

Contact

If we’ve captured your interest, apply now and let us know why you’re the perfect fit for the job!

Please submit your application in one PDF file, including curriculum vitae, relevant certificates and references to:

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Posted Nov 01, 2026

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation