Associate Director Reactivations Outbound

So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What you’ll do CRM Strategy Development: Develop and implement annual strategic plans for Call Centre Outbound initiatives Manage the CC Outbound for the full customer lifecycle, from leads to reactivation Collaborate with CC Operations, cross-functional teams, local markets and international marketing leadership to align strategies with overall business goals. Personalization of Customer Interaction Work with L&D, Brand and local teams to enrich the training for agents, adding the local context, address the customer needs and have the best pitch for the customer Test personalized offers for customers Utilize AI tools to improve customer interactions and call content Call Centre Outbound Campaign Management: Design and execute outbound communication campaigns.

Provide guidance on campaign targeting, messaging, incentives and timing to maximize conversion rates. Own and steer campaign performance, maximizing ROI and effectiveness. Ensure all outbound communication activities comply with relevant regulations and internal expectations (e.g., via quality assurance measures) Data Analysis and Tech Tooling: Leverage data analysis to identify, test and evaluate impactful reactivation strategies and improvement opportunities Evaluate and implement CRM tools to enhance the efficiency and effectiveness of outbound initiatives, coordinating with Call Center Operations and CommsTech.

What you’ll bring Experience in and a passion for delivering excellent and effective customer experiences (e.g., working in CRM/Lifecycle Marketing, campaign management, Product, etc.) Strong interpersonal skills with an ability to influence and motivate people at all levels within international environments and across a broad variety of job functions. Strong ownership mentality and drive to deliver results, including experience with prioritizing for highest impact and managing trade-off decisions in a fast-paced environment. Strong analytical skills and the ability to derive actionable insights from data Ideally hands-on experience working with or in Call Centres Ideally experience in Experimentation/Testing What we offer Modern and comfortable working space with great co-workers in Berlin-Kreuzberg Discount for HelloFresh boxes and Convini products Development possibilities along with internal trainings and a yearly Learning & Development budget Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget Extensive Onboarding and Buddy Program Social events including team events, Friday beers, company runs, book club, etc.

Discounted fitness offers with our Urban Sports Club and John Reed partners and yoga classes Well-being initiatives in cooperation with Headspace and Spill Childcare and company pension scheme benefit Monthly transportation budget via NAVIT Find Jobs in Germany on Arbeitnow

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 02, 2026