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Apprenticeship Management Assistant for Dialogue Marketing (m/f/d)

Posted Jul 28, 2026

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Deutsche Telekom AG, Telekom Ausbildung

Berlin

EnglishAusbildungApprenticeship (Ausbildung)No German needed

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Salary in the ad

€1,385 to €1,499/mth

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About this job

Your Task

In our training as a dialog marketing clerk, you will design customer experiences via various channels.

This training content includes:

You advise customers by phone, chat or email
You find solutions to their concerns
You optimize customer processes
You ensure satisfaction and commitment

You can find more details about the training content here.

Possible fields of application

During your training, you can be employed in various areas, such as:

Telecom Service Center
Technical customer service
Customer contact in the shop

You can find out more about our business areas at Deutsche Telekom here.

Your prospects

After graduation, there are many opportunities available to you — for example in customer consulting or in service and sales.

With our wide range of continuing education opportunities, you will continue to grow steadily. With our Bologna @Telekom program, you also have the opportunity to study while working — in cooperation with selected universities.

Your Profile

Main/secondary school diploma, Abitur or a comparable degree
Enjoys working with people as well as advising and selling
Good oral and written communication skills
Planning and organizational skills as well as a careful and reliable way of working
English language skills

Applying has never been easier!

We welcome all people equally!

No application deadline: As long as the position is online, there are still places available. This call for tenders is not linked to the advertised location. Your best fit can also be found in the surrounding area.

Attractive compensation: 1st year 1,384.96€, 2nd year 1,441.95€, 3rd year 1,498.94€
Work-life balance: 36 h/week and 30 days vacation per year.
Vacation allowance of 255€ and, if applicable, contribution to travel expenses between home and training center
Rental allowance: If you have to move because of your education, you may receive a monthly maintenance allowance of up to 300€.
Financial provision: With us, you are already prepared for later thanks to a company pension plan and capital benefits.
Future opportunities: After successful completion, you have chances of being taken over. It may also be possible to spend time abroad during your training!
Personal support: We will guide you individually through your education and offer tailor-made learning opportunities as well as modern learning platforms.
Respectful cooperation: You can expect respectful interaction, an open working environment and a corporate culture in which diversity, solidarity and mutual support are very important .
Helping to shape innovative future topics: You contribute your ideas and work on solutions that help shape the digital future in a sustainable and socially positive way.
Modern equipment: Laptops and smartphones are a matter of course for us.
Exclusive benefits: Access to telecommunications contracts for employees and offers from many partners as well as cooperation with fitness studios.
Varied introductory phase: In your first few days, exciting topics await you, you will get your first insights into the world of telecommunications and get to know your fellow trainee.

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Apprenticeship Management Assistant for Dialogue Marketing (m/f/d)

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