Player Support Specialist for a Gaming Account with German and English

## **What You'll Do**

• *Player Support**
• Assist players via phone, email, and chat in German and English
• Handle technical problems, billing, accounts, and gameplay queries
• Resolve cases efficiently and escalate when needed
• Deliver empathetic, player-first solutions
• *Community Management**
• Moderate community platforms and maintain a positive environment
• Identify trends and report issues to the appropriate teams
• Contribute ideas to improve our knowledge base and processes
• Help shape the player experience through feedback and insights

## **What We're Looking For**

• *Language Skills**
• Fluent German
• Good English
• *Requirements & Skills**
• Knowledge of Microsoft Outlook, Excel, and Internet tools
• Gaming experience - ideally you've played games and understand player culture
• Team player with excellent communication skills
• Empathy and genuine desire to help players
• Strong problem-solving abilities
• Flexibility to work rotating 24/7 shifts
• Openness to feedback and continuous improvement
• *Ready to make a difference?** Apply now and become part of TELUS Digital Bulgaria's incredible team!
• *About us:** TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Oct 08, 2026

Posted Sep 28, 2026

"visa sponsorship" · "Visumsunterstützung"