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L1 Support (m/f/d)
Posted Aug 25, 2026
Boardwise GmbH
Berlin
EnglishFluent German (C1+) Saving starts the application package.
Job Fit
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Salary (estimate)
Broad estimate: €44,000–€58,000/year
About this job
Your mission
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analysis and resolution of incoming customer support tickets
- Support with questions regarding software configuration
- Identification of issues and collection of relevant technical information
- Recognizing when escalation to Level 2 support or the Product team is required
- Structured documentation of issues and solutions
- Ensuring high customer satisfaction through timely communication
Your profile
- Excellent communication and problem-solving skills
- Customer-oriented and structured way of working
- Strong troubleshooting mindset – passion for identifying root causes
- Ability to work both independently and as part of a team
- German at native or fluent level
- Good English skills
Nice to have (not required):
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to
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Job facts
- Role
- L1 Support (m/f/d)
- City
- Berlin
- Work mode
- not stated
- Language
- English
- Seniority
- not stated
- Posted
- Aug 25, 2026
- Source
- XING
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